CONSUMER SERVICES ASSISTANT 2 - MINIMUM QUALIFICATIONS WAIVED

State of Nevada; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vacation

Sick Leave

Holidays

Retirement (PERS)

Deferred Compensation

No Nevada state income tax

Job summary

The State of Nevada’s SNAMHS East Las Vegas Clinic seeks a Consumer Services Assistant 2 to provide frontline reception and client support, serving as backup to administrative staff and facilitating peer-led activities. The role includes intake/orientation support, filling out forms, and coordinating services for clients.

Incumbents will monitor client progress, provide peer support, and assist in transitions in care, with emphasis on client rights and program processes.

Qualifications

• Read and write standard business correspondence.
• One year of mental health consumer advocacy experience with progress reporting.
• Six months in a mental health service delivery system or as Consumer Services Assistant 1; or equivalent education/experience.

Responsibilities

• Provide peer support to clients and assist with forms.
• Coordinate appointments and transportation as needed; monitor client progress.
• Assist staff by relay ing client perspective and contributing to service improvements.

Skills

Business writing

Peer support

Advocacy

Job description

• No Nevada state income tax.

Job Summary

The Division of Public and Behavioral Health, Southern Nevada Adult Mental Health Services (SNAMHS) is hiring for a Consumer Services Assistant 2 at our East Las Vegas Clinic. Incumbents will provide frontline reception and support as needed for the clinic as a back-up to administrative assistants, monitoring waiting room for safety and cleanliness. Incumbents will complete orientations with new clients. Incumbents will complete annual file paperwork updates as needed with clients. The position will provide peer support and Clubhouse activities to clients; conduct social living groups, assist clients in completing intake and orientation forms; provide basic clarification of agency processes, client rights and options to assist professional staff; encourage participation in support networks; assist clients to adjust to transitions in levels of care, and new services or residential support; conduct peer-to-peer recovery group sessions; monitor and report to professional staff on client progress; identify and report problems; record appropriate case-related information and prepare progress notes.

Assist professional staff by performing advocacy and service improvement activities on behalf of clients in mental health service agencies; performing a variety of routine support services; acting as liaison among staff, community and clients; and modeling behavior supportive of client recovery goals.

Essential Qualifications

PER EXECUTIVE ORDER 2026-002, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL DECEMBER 31, 2026. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/Executive-Orders/

Ability to read and write standard business correspondence and one year of mental health consumer advocacy experience, six months of which included working for a mental health service delivery system which included monitoring and reporting to professional staff on client progress, providing client perspective to service providers, and providing peer support such as assisting clients to present complaints and resolve problems, complete forms, and adjust to changes in levels of care; OR six months experience as a Consumer Services Assistant 1 in Nevada State service; OR an equivalent combination of education and experience.

Job Duties

Provide peer support to clients; assist clients in completing forms; provide basic clarification of agency processes, client rights and options to assist professional staff; encourage participation in support networks; assist clients to adjust to transitions in levels of care, and new services or residential support; make home visits; perform basic client de-escalation techniques; interpret and apply division and agency policies and procedures regarding client rights, confidentiality, abuse and neglect; monitor and report to professional staff on client progress; identify and report problems; record appropriate case-related information and complete progress notes.

Contact clients to inquire about needed services; collect and disseminate information regarding educational and community resources and activities; assist clients in applying for social services; assist with scheduling appointments for clients and remind them of appointments; write related correspondence; accompany clients to scheduled appointments and coordinate or provide transportation as required.

Represent client perspective to service providers and to the community; assist clients to present complaints and resolve problems; participate in community organizations, local advisory boards and stakeholder meetings as a consumer representative; actively promote quality of life for persons with mental and emotional disabilities.

Assist in monitoring the quality of services provided to clients; participate in the development and use of satisfaction surveys and service improvement plans by providing the clients’ perspective.

Assist professional staff with client self-help sessions and group activities; encourage client participation and discussion track attendance; and lead peer support activity groups as required.

Assist clients through demonstration and coaching to develop independent living skills such as housekeeping, shopping and use of public transportation; coordinate companion or training program activities.

Assist in office operation by greeting clients, answering telephones, entering information into a computer, scheduling facilities or rooms, and setting up meeting rooms.

Perform related duties as assigned.

Knowledge, Skills, And Abilities

Working knowledge of: national mental health advocacy efforts and groups; mental health services available in Nevada; active listening techniques such as the use of verbal and non-verbal cues.

General knowledge of: federal and State regulations related to mental health client rights; basic techniques used to assist clients in developing independent living skills such as role modeling, coaching and prompting; basic de-escalation techniques; group dynamics.

Ability to: participate as a team or committee member; establish rapport with consumers of mental health services with varied social and cultural backgrounds; communicate consumer/client perspective to staff, management, and in public meetings; write progress notes and basic correspondence using appropriate grammar, punctuation, sentence structure and vocabulary.

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full‑time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits

may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

State Holidays

• State Holidays The holiday schedule for State employees is established by the Legislature.

The Following Are Legal Holidays

January 1.............................................. New Year's Day

Third Monday in January.................. Martin Luther King, Jr.'s Birthday

Third Monday in February................ Washington’s Birthday

Last Monday in May........................... Memorial Day

June 19................................................ Juneteenth Day

July 4.................................................... Independence Day

First Monday in September.............. Labor Day

Last Friday in October....................... Nevada Day

November 11........................................ Veterans' Day

Fourth Thursday in November........ Thanksgiving Day

Friday following the Fourth Thursday in November...................... Family Day

December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255

01

A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Can you meet this requirement?

• Yes
• No

02

Persons offered employment in this position must submit to a pre-employment TB test. Can you meet this requirement?

• Yes
• No

03

A valid driver's license is required at the time of appointment and as a condition of continuing employment. Can you meet this requirement?

• Yes
• No
• Required Question