CONSUMER SERVICES ASSISTANT 2 - MINIMUM QUALIFICATIONS WAIVED

State of Nevada (NV); Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

The Department of Public and Behavioral Health, SNAMHS East Las Vegas Clinic is hiring a Consumer Services Assistant 2 to provide frontline reception and back-up administrative support. The role includes monitoring the waiting room, guiding clients through intake and orientation forms, and supporting peer activities.

Responsibilities emphasize client advocacy, reporting progress to staff, and helping clients navigate services and transitions in care within a supportive team.

Qualifications

• One year of mental health consumer advocacy experience.
• Six months in a role monitoring and reporting client progress.
• Ability to read and write standard business correspondence.

Responsibilities

• Provide frontline reception and clinic support.
• Conduct peer support and Clubhouse activities.
• Complete client orientations and intake forms.
• Monitor waiting room for safety and cleanliness.
• Record progress notes and report to professional staff.
• Serve as liaison among staff, clients, and community.
• Assist clients with forms and scheduling appointments.

Skills

Advocacy

Communication

Documentation

Customer service

Job description

The Division of Public and Behavioral Health, Southern Nevada Adult Mental Health Services (SNAMHS) is hiring for a Consumer Services Assistant 2 at our East Las Vegas Clinic. Incumbents will provide frontline reception and support as needed for the clinic as a back-up to administrative assistants, monitoring waiting room for safety and cleanliness. Incumbents will complete orientations with new clients. Incumbents will complete annual file paperwork updates as needed with clients. The position will provide peer support and Clubhouse activities to clients; conduct social living groups, assist clients in completing intake and orientation forms; provide basic clarification of agency processes, client rights and options to assist professional staff; encourage participation in support networks; assist clients to adjust to transitions in levels of care, and new services or residential support; conduct peer-to-peer recovery group sessions; monitor and report to professional staff on client progress; identify and report problems; record appropriate case-related information and prepare progress notes.

Assist professional staff by performing advocacy and service improvement activities on behalf of clients in mental health service agencies; performing a variety of routine support services; acting as liaison among staff, community and clients; and modeling behavior supportive of client recovery goals.

PER EXECUTIVE ORDER 2026-002, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL DECEMBER 31, 2026. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/Executive-Orders/.

Ability to read and write standard business correspondence and one year of mental health consumer advocacy experience, six months of which included working for a mental health service delivery system which included monitoring and reporting to professional staff on client progress, providing client perspective to service providers, and providing peer support such as assisting clients to present complaints and resolve problems, complete forms, and adjust to changes in levels of care; OR six months experience as a Consumer Services Assistant 1 in Nevada State service; OR an equivalent combination of education and experience.

Provide peer support to clients; assist clients in completing forms; provide basic clarification of agency processes, client rights and options to assist professional staff; encourage participation in support networks; assist clients to adjust to transitions in levels of care, and new services or residential support; make home visits; perform basic client de-escalation techniques; interpret and apply division and agency policies and procedures regarding client rights, confidentiality, abuse and neglect; monitor and report to professional staff on client progress; identify and report problems; record appropriate case-related information and complete progress notes.

Contact clients to inquire about needed services; collect and disseminate information regarding educational and community resources and activities; assist clients in applying for social services; assist with scheduling appointments for clients and remind them of appointments; write related correspondence; accompany clients to scheduled appointments and coordinate or provide transportation as required.

Represent client perspective to service providers and to the community; assist clients to present complaints and resolve problems; participate in community organizations, local advisory boards and stakeholder meetings as a consumer representative; actively promote quality of life for persons with mental and emotional disabilities.

Assist in monitoring the quality of services provided to clients; participate in the development and use of satisfaction surveys and service improvement plans by providing the clients' perspective.

Assist professional staff with client self-help sessions and group activities; encourage client participation and discussion track attendance; and lead peer support activity groups as required.

Assist clients through demonstration and coaching to develop independent living skills such as housekeeping, shopping and use of public transportation; coordinate companion or training program activities.

Assist in office operation by greeting clients, answering telephones, entering information into a computer, scheduling facilities or rooms, and setting up meeting rooms.

Perform related duties as assigned.

This class specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Working knowledge of:

• national mental health advocacy efforts and groups
• mental health services available in Nevada
• active listening techniques such as the use of verbal and non-verbal cues

General knowledge of:

• federal and State regulations related to mental health client rights
• basic techniques used to assist clients in developing independent living skills such as role modeling, coaching and prompting
• basic de-escalation techniques
• group dynamics

Ability to:

• participate as a team or committee member
• establish rapport with consumers of mental health services with varied social and cultural backgrounds
• communicate consumer/client perspective to staff, management, and in public meetings
• write progress notes and basic correspondence using appropriate grammar, punctuation, sentence structure and vocabulary