CONSUMER SERVICE ANALYST - 43005174

Florida; Tallahassee (FL); On-site; USD 40,000 - 49,000; Full time

Job summary

The State Personnel System in Tallahassee seeks a CONSUMER SERVICE ANALYST to provide guidance to insurance companies, agencies and licensed entities within the Licensing Bureau. You will review licensing inquiries and prepare appropriate responses while supporting process improvements.

Required is a high school diploma; experience with data collection/analysis and MS Word/Excel/Outlook. Spanish language skills and a bachelor’s degree in insurance/risk mgmt are a plus.

Qualifications

• High school diploma or equivalent required.
• Knowledge of data collection and data analysis methods.
• Experience using Word, Excel and Outlook.
• Preference for degree in insurance or risk management.

Responsibilities

• Serve as customer advocate in the Licensing Bureau.
• Review and evaluate complaints and inquiries for licensing issues.
• Prepare responses and coordinate with division leadership.
• Identify opportunities to improve licensing processes.

Skills

Data analysis

Data collection

Communication

Education

High school diploma or equivalent

Bachelor's degree in insurance or risk management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Select how often (in days) to receive an alert:

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886349

Working Title: CONSUMER SERVICE ANALYST - 43005174

*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

CLASS TITLE: CONSUMER SERVICE ANALYST

DIVISION: INSURANCE AGENT & AGENCY SERVICES

BUREAU: LICENSING

CITY: TALLAHASSEE

COUNTY: LEON

A high school diploma or equivalentis required.

Additional requirements :

• Collecting, evaluating, and analyzing data.
• Experience using Microsoft Word, Excel, and Outlook.

Preferences:

• Experience writing reports, memorandums, and/or work emails.
• Two years (2) of experience working in the insurance industry or for a regulatory body approving applications for licensure. It is not necessary that regulatory experience be in insurance.
• Applicants who are fluent in English and Spanish.
• Bachelor's degree from an accredited college or university. Further preference will be given if the degree is in insurance or risk management.

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of methods of data collection and analysis.
• Knowledge of basic management principles and practices
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, and document
• workflow and other activities relating to the improvement of management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact find-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

SPECIAL NOTES:

Theworking hours are Monday - Friday from 8:00 a.m. to 5:00 p.m.

The selected candidate must be willing to travel, when necessary, within the state of Florida and occasionally overnight on short notice and work extra hours outside of the regular work schedule.

Employment starts at the base salary of $44,125.20.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position requires a security background check, including fingerprint as a condition of employment.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BRIEF DESCRIPTION OF DUTIES :

• This position will serve as a customer advocate in the Bureau of Licensing; providing guidance and assistance to insurance companies, agencies, adjusting firms, and other licensed business entities.
• Reviews and evaluates complaints and inquiries filed with the Bureau of Licensing regarding licensing, appointments and education issues in order to appropriate resolutions through the Bureau’s case management system.
• Evaluates licensing concerns and reviews data to determine and prepare appropriate responses to communications addressed to the Chief Financial Officer or the Division of Agent & Agency Services regarding licensing, appointment and education issues.
• Assists in identifying areas of potential business process improvement by evaluating the processing of applications, records and other submissions handled by licensing staff.
• Analyzes problems and issues stemming from management or business practices and makes recommendations for corrective action in procedures, process, etc. as necessary.
• Aids management in promoting quality service to the Division’s customers in the most efficient and effective manner.
• Assists with issues resulting from denial of applications or disciplinary actions, including participating in informal or formal hearings when warranted.
• Performs other related duties as required.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.