Consumer Salesforce Business Systems Analyst

Regions Bank; Birmingham (AL); On-site; USD 69,143 - 105,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Hoover, Alabama is seeking a Business Systems Analyst to align business objectives with IT solutions, focusing on mortgage origination using Salesforce and customer-relationship management.

You will document requirements, analyze processes, design scalable Salesforce improvements, and create reports and dashboards to enable data-driven decisions. Strong communication and BI skills are essential; some on-call rotation may apply.

Qualifications

• Business process analysis and cost/benefits analysis experience.
• Experience with Salesforce platform capabilities.
• Mortgage origination or mortgage-related process experience preferred.
• Experience with BI tools and data analytics.

Responsibilities

• Formulates and defines specifications for operating software applications or maintains existing applications.
• Analyzes and evaluates systems and develops software solutions.
• Prepares charts and diagrams to aid problem analysis and recommends solutions.
• Develops program specifications and flowcharts.
• Encodes, tests, debugs, and installs programs in coordination with IT and users.
• Reviews progress and evaluates results.
• Reports inconsistencies and suggests process improvements.
• On-call support rotation after hours and/or weekends for some groups.

Skills

Project planning

Teamwork

SDLC knowledge

Data analysis

Communication

Analytical skills

Testing tools

MS Office

Education

Bachelor's degree

High School Diploma or GED

Tools

Salesforce

BI Tools

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Job Description

At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between the line of business and the Information Technology (IT) department.

Primary Responsibilities

• Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
• Analyzes and evaluates existing or proposed systems and devises computer programs, systems, and related procedures to process data
• Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
• Prepares program specifications and diagrams and develops coding logic flowcharts
• Encodes, tests, debugs, and installs the operating programs and procedures in coordination with computer operations and user departments
• Reviews progress and evaluates results
• Reports inconsistencies to the attention of management and suggest problem resolutions and business process improvements
• Certain business groups may require on call support rotation after hours and/or weekends

Requirements

• High School Diploma or GED and seven (7) years of related experience
• Or Bachelor's degree and three (3) years of related experience

Preferences

• Banking or financial services industry experience
• Experience providing application support to include troubleshooting
• Experience with business intelligence tools
• Familiarity with agile and/or waterfall methodologies

Skills And Competencies

• Ability to plan, schedule and execute multiple concurrent activities
• Ability to work in a team environment
• Actively demonstrates a complex working knowledge of systems and software development concepts, practices, and procedures
• Ability to research, analyze data, and derive facts
• Excellent communication and customer service skills
• Excellent organizational and analytical skills
• Knowledge of applicable testing tools
• Problem solving and priority management skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

Additional Job Description

• Leverage Salesforce platform capabilities to support mortgage origination and customer relationship management processes throughout the loan lifecycle.
• Gather, document, and translate business requirements into scalable Salesforce solutions.
• Identify opportunities to improve business processes through automation, optimization, and expanded use of Salesforce platform capabilities.
• Create and maintain reports, dashboards, and analytics to provide business insights and support data-driven decision-making.
• Perform data analysis, data validation, and data quality management activities to ensure the accuracy and integrity of Salesforce data.
• Monitor system performance, user adoption, and platform utilization, recommending enhancements to maximize business value.

Additional Preferences

• Mortgage experience preferred
• Salesforce or Customer Relationship Management Tool experience preferred

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Minimum

Job Range Target

$69,143.25 USD

Median

$87,850.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Operations Center

Location

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.