Consumer Reviewer Program Lead — Hybrid/Remote

Knowesis; Maryland; Hybrid; USD 140,000 - 155,000; Full time

Benefits offered by this job

Health Insurance (PPO & HDHP)

Dental

Vision

401k Company Match

Job summary

Knowesis is seeking a Consumer Reviewer Administrative Manager to oversee reviewer support teams and drive consumer participation in the BRAES program. The role develops and manages the national advocacy pipeline, oversees layperson orientation, and implements protocols to support reviewers in peer-review panels.

The position requires a Bachelor's degree and 5–7 years in patient advocacy or health communications, with CAC clearance ability.

Qualifications

• Bachelor’s degree in healthcare administration, social work, public health, or related field.
• 5–7 years in patient advocacy, community outreach, or health communications.
• Experience with nonprofit advocacy groups or veteran organizations.
• Ability to obtain and maintain a CAC and pass required background checks.

Responsibilities

• Design and implement overarching strategies for identifying, recruiting, and vetting consumer reviewers for all research programs.
• Partner with and maintain a database of national/local advocacy, support, and veteran organizations to source nominations.
• Oversee Consumer Reviewer Administrators in managing participation, scheduling, and communications.
• Develop and oversee orientation and training programs to teach laypeople how to read grant applications and navigate the peer review system.
• Ensure training in group facilitation to provide a safe space for consumer reviewers alongside scientific experts.
• Coordinate with help desk teams to provide dedicated, "white-glove" technical support for eBRAP navigation and documents.
• Implement logistical care protocols for health, privacy, and environmental needs during meetings (virtual/in-person).

Education

Bachelor's degree in healthcare administration, social work, public health, communications, or a related field

Job description

Knowesis is seeking a Consumer Reviewer Administrative Manager to oversee reviewer support teams and drive consumer participation in the BRAES program. The role develops and manages the national advocacy pipeline, oversees layperson orientation, and implements protocols to support reviewers in peer-review panels.

The position requires a Bachelor's degree and 5–7 years in patient advocacy or health communications, with CAC clearance ability.