Consumer Relations Representative

Monster Energy; San Bernardino (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Monster Energy is seeking a Consumer Relations Representative in the United States, located in California. You will deliver top‑notch customer service, respond to inquiries, and collaborate with internal teams to resolve issues.

The role emphasizes accurate data entry, reporting, and proactive problem solving to enhance the consumer experience. The position requires a bachelor’s degree in business, communications, or related field and 1+ year experience in consumer relations or call centers.

Qualifications

• Bachelor’s degree in business, communications, or related field.
• At least 1 year of consumer relations, customer service, or call center experience.
• Intermediate to advanced Microsoft Excel skills.

Responsibilities

• Answer calls, e-mails, and written communications from consumers regarding all Monster Energy product lines.
• Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries; analyze data and identify trend data.
• Initiate internal investigations with appropriate business partners and coordinate with other departments to complete record requirements.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data reporting

Education

Bachelor's degree in business, communications, or related field

Tools

Excel

Job description

Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A day in the life:

Step into the role of Consumer Relations Representative at Monster Energy and become the ultimate champion of customer service! You'll deliver top-notch support, providing accurate info and swift solutions to all questions, inquiries, and challenges our customers throw your way. Partner up with our awesome internal teams to tackle customer inquiries head-on, ensuring they're reviewed, processed, and analyzed faster than a Monster can rev up your day. Ready to join the frontlines and make an impact? Let’s rock this!

The impact you'll make:

• Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines.
• Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and escalat trend data to appropriate business partners.
• Initiate internal investigations with appropriate business partners. Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform other duties as assigned.

Who you are:

• Prefer a Bachelor's Degree in the field of business, communications, or related areas
• Additional Experience Desired: Minimum 1 year of experience in consumer relations, customer service, or call center
• Computer Skills Desired: Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality.

Monster Energy provides competitive total compensation. The estimated hourly pay range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location.

Pay Range

$17 - $23 USD

For United States applicants:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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As set forth in Monster Energy’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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