Consumer Relations Representative

Monster Energy APAC; Corona (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

Monster Energy APAC is seeking a Consumer Relations Representative Temp to deliver top-tier support for all Monster Energy product lines. You will handle calls and emails, provide accurate information, and work with internal teams to resolve inquiries quickly and accurately.

The role requires a bachelor’s degree in business or communications, at least one year in consumer relations or customer service, and solid Excel skills.

Qualifications

• Bachelor's degree in business/communications or related field.
• Minimum 1 year of experience in consumer relations, customer service, or call center.
• Intermediate to advanced level of Microsoft Office, especially Excel functionality.
• Excellent data entry skills.

Responsibilities

• Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines.
• Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries; process reports, analyze data, and identify escalation trends.
• Initiate internal investigations with appropriate business partners; coordinate, gather information, and work with other departments to complete records.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Communication

Education

Bachelor's degree in business/communications

Tools

Microsoft Office

Excel

Job description

About Monster Energy:

Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A day in the life:

Step into the role of Consumer Relations Representative Temp at Monster Energy and become the ultimate champion of customer service! You'll deliver top-notch support, providing accurate info and swift solutions to all questions, inquiries, and challenges our customers throw your way. Partner up with our awesome internal teams to tackle customer inquiries head-on, ensuring they're reviewed, processed, and analyzed faster than a Monster can rev up your day. Ready to join the frontlines and make an impact? Let's rock this!

The impact you'll make:

• Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines.
• Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and escalation trend data to appropriate business partners.
• Initiate internal investigations with appropriate business partners. Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform other duties as assigned.

Who you are:

• Prefer a Bachelor's Degree in the field of business, communications, or related areas
• Additional Experience Desired: Minimum 1 year of experience in consumer relations, customer service, or call center
• Computer Skills Desired: Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality.
• Excellent data entry skills.

Monster Energy provides competitive total compensation. The estimated hourly pay range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location.

Pay Range

$17—$23 USD

For United States applicants:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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