Consumer Processor

The Farmer's Bank; Carmel (IN); Remote; USD 45,000 - 65,000; Full time

Job summary

The Farmer's Bank seeks an organized Loan Processor to support Consumer Loan Officers in originations, with emphasis on post-application tasks, document collection, and file maintenance.

You'll coordinate with title companies, appraisers, and investors, processing estimates, rate locks, and closing disclosures while delivering reliable service to clients.

Qualifications

• Adaptability: Adjust to changing work requirements and respond to new situations.
• Initiative: Proactively complete tasks, solve problems, improve processes and enhance products.
• Attention To Detail: Ensure accuracy, consistent quality, track numerical data and follow grammar rules.
• Customer Relations: Maintain quality customer service and be attentive to internal and external needs.
• Productivity: Use time and resources efficiently and meet deadlines.
• Teamwork and Cooperation: Collaborate, support colleagues and show respect.

Responsibilities

• Post Closing File Management: Board loan to core system; fund loan as instructed; deliver loan to investors; track final title policies.
• Application Processing: Receive loan instructions; complete Loan Estimate and provide to client; order appraisals, title work, flood certification, mortgage insurance; process rate locks.
• Closing File Management: Maintain file for closing; coordinate with title companies and lenders; order payoffs; prepare Closing Disclosure; print closing packages; support loan officer at closing.
• Miscellaneous Loan Processing Tasks: Process unoriginated files; ensure appraisals are provided to customers; provide support to Loan Officers; complete QC audits as requested by investors.

Job description

Description

NOTE: This role is open to sit in any location across our footprint

This position will support Consumer Loan Officers in the loan origination process with an emphasis on post-application functions. Other responsibilities will include assisting with applications, closing and general loan file maintenance and servicing as needed.

Requirements

Job Responsibilities

Post Closing File Management

• Board loan to core system
• Fund loan as instructed on Closing Disclosure
• Deliver loan to investors
• Board participations to system when funding received from investors
• Track and update Final Title Policies

Application Processing

• Receive loan set up instructions
• Complete Loan Estimate and provide to client within required timeframe
• Order appraisals, title work, flood certification, mortgage insurance and verification as instructed on loan set-up sheet
• Process rate locks

Closing File Management

• Maintain file in anticipation of closing
• Communicate with Loan Officers, title companies, insurance companies as necessary
• Order Payoffs
• Prepare Closing Disclosure and ensure provided to client in required timeframe
• Prepare closing documents and print closing packages for loan officer/title companies
• Support Loan Officer during closing as needed

Miscellaneous Loan Processing Tasks

• Process unoriginated files (denials, withdrawals, etc.)
• Ensure appraisals are provided to customers
• Provide support to Loan Officers
• Complete Quality Control audits as requested from investors

Other Duties as Assigned.

Competencies Required

Adaptability - The degree to which one demonstrates openness to change and new ideas.

• Adjust to changing work requirements
• Respond to new situations

Initiative - The ability to perform job responsibilities independently and responsibly.

• Proactively complete tasks
• Solve problems
• Improve processes
• Enhance products

Attention To Detail-The level at which tasks are performed carefully, accurately, and in accordance with specific instructions.

• Consistency of work quality
• Compliance with standards, requirements, and expectations
• Tracking of numerical data and detailed organizational information
• Careful application of grammar, spelling, and punctuation rules.

Customer Relations-The degree to which customer service and professional rapport is demonstrated in the day-to-day business environment.

• Abide by established quality customer service levels
• Attentive to internal and external customer needs

Productivity-The level of work output or efficiency as compared to a standard or comparted to others.

• Uses time and resources well
• Meets established deadlines

Teamwork and Cooperation-The degree to which individuals promote a collaborative, cooperative, and productive working environment.

• Demonstrates sensitivity
• Promotes working together
• Provides support
• Respectful of others