Consumer Processor

First Bank Midwest; Carmel (IN); Remoto; USD 52.000 - 72.000; Tempo pieno

Descrizione del lavoro

First Bank Midwest is seeking a detail-oriented Loan Support Specialist to assist Consumer Loan Officers across our footprint. The role focuses on post-application functions, processing, closing file maintenance, and servicing as needed.

You will handle loan setup, prepare disclosures, coordinate with title and investors, and support during closing while maintaining accurate records and timely communications.

Competenze

• Adapt to changing work requirements and new situations.
• Proactively complete tasks and solve problems.
• Ensure accuracy and compliance with standards.
• Provide strong customer service and internal support.
• Manage time effectively to meet deadlines.
• Collaborate respectfully within a team.

Mansioni

• Post closing activities including boardings to core system and funding per Closing Disclosure.
• Process loan applications and related verifications, rate locks, and disclosures.
• Maintain closing files and coordinate with title companies and lenders.
• Handle miscellaneous loan processing tasks and quality control audits.
• Assist Loan Officers and support unoriginated files as needed.

Conoscenze

Adaptability

Initiative

Attention To Detail

Customer Relations

Productivity

Teamwork and Cooperation

Descrizione del lavoro

Description

*NOTE: This role is open to sit in any location across our footprint*

This position will support Consumer Loan Officers in the loan origination process with an emphasis on post-application functions. Other responsibilities will include assisting with applications, closing and general loan file maintenance and servicing as needed.

Requirements

Job Responsibilities

Post Closing File Management

• Board loan to core system
• Fund loan as instructed on Closing Disclosure
• Deliver loan to investors
• Board participations to system when funding received from investors
• Track and update Final Title Policies

Application Processing

• Receive loan set up instructions
• Complete Loan Estimate and provide to client within required timeframe
• Order appraisals, title work, flood certification, mortgage insurance and verification as instructed on loan set-up sheet
• Process rate locks

Closing File Management

• Maintain file in anticipation of closing
• Communicate with Loan Officers, title companies, insurance companies as necessary
• Order Payoffs
• Prepare Closing Disclosure and ensure provided to client in required timeframe
• Prepare closing documents and print closing packages for loan officer/title companies
• Support Loan Officer during closing as needed

Miscellaneous Loan Processing Tasks

• Process unoriginated files (denials, withdrawals, etc.)
• Ensure appraisals are provided to customers
• Provide support to Loan Officers
• Complete Quality Control audits as requested from investors

Other Duties as Assigned.

Competencies Required

Adaptability – The degree to which one demonstrates openness to change and new ideas.

• Adjust to changing work requirements
• Respond to new situations

Initiative – The ability to perform job responsibilities independently and responsibly.

• Proactively complete tasks
• Solve problems
• Improve processes
• Enhance products

Attention To Detail-The level at which tasks are performed carefully, accurately, and in accordance with specific instructions.

• Consistency of work quality
• Compliance with standards, requirements, and expectations
• Tracking of numerical data and detailed organizational information
• Careful application of grammar, spelling, and punctuation rules.

Customer Relations-The degree to which customer service and professional rapport is demonstrated in the day-to-day business environment.

• Abide by established quality customer service levels
• Attentive to internal and external customer needs

Productivity-The level of work output or efficiency as compared to a standard or comparted to others.

• Uses time and resources well
• Meets established deadlines

Teamwork and Cooperation-The degree to which individuals promote a collaborative, cooperative, and productive working environment.

• Demonstrates sensitivity
• Promotes working together
• Provides support
• Respectful of others