Assistant Branch Manager

1st Security Bank of Washington; Ocean Shores (WA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Life insurance

Long-term disability insurance

401K matching program

Paid sick and vacation time

Job summary

1st Security Bank seeks a Branch Supervisor to lead daily operations, coach staff, and ensure top-tier service for clients. You will supervise tellers, personal bankers, and support compliance with bank policies while driving branch performance and customer satisfaction.

Responsibilities include staff training, performance coaching, and collaborating with the Branch Manager on goals. The role requires strong communication, reliability, and a dedication to service excellence.

Qualifications

• High school diploma or equivalent and banking experience.
• At least one year supervisory experience at a branch.
• Strong customer service and leadership abilities.

Responsibilities

• Adhere to bank core values and maintain dependability.
• Promote Customer Service Protocols in branch operations.
• Conduct monthly certifications and ensure annual audit scores.
• Coach and supervise Customer Service Representatives and Personal Bankers.
• Help manager achieve branch goals through sales and referrals.
• Oversee branch operations during manager absence.
• Travel to assigned bank locations as needed.

Skills

Supervisory experience

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Three years banking experience

One-year supervisory experience

Tools

Microsoft Office

Database software

Job description

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY

Responsible for the delivery of high quality, efficient operations, sales, and service to Bank clients. This includes the professional development of all staff to include proper hiring, training, and coaching of all employees. Primary responsibility for the certifications, operations and audit functions of the retail branch. Participates in branch training and cross-training for all newly hired and existing employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
• Understands and promotes the Bank’s Customer Service Protocols in daily branch operations
• Completes monthly certifications to ensure compliance with current 1st Security Bank policies and procedures
• Ensures the branch receives an annual audit score of “Satisfactory”
• Provides leadership by collaborating with the Branch Manager on providing training and supervision to the Customer Service Representatives and Personal Bankers by scheduling documented weekly coaching sessions with each team member
• Assists the Manager in attaining branch goals by coaching employees on their sales and referral activities
• Meets weekly with the Branch Manager to discuss retail updates, tasks, and employee status and referral goals
• Provides skills training, cross-training for advancement, and supervision to employees by scheduling documented weekly coaching sessions with each team member and utilizing their Branch Development Plan
• Provides operational support by communicating, implementing, and monitoring compliance with Bank policies and procedures
• Must know the features and benefits of 1st Security’s products and services
• Required to be fully knowledgeable and skilled in the areas of teller, vault and safe deposit box to support and back-up the team when needed
• Performs Personal Banker functions/duties, including opening new accounts for both consumers and business customers, as needed
• Ability to multitask and prioritize job responsibilities, as required, while maintaining organization
• Ensures excellent customers service skills are practiced by all staff members
• Professional oral and written communication skills and follow-up when corresponding with employees and customers
• Ensures sufficient staff coverage to meet customer needs
• Primary contact for branch facility issues
• Maximizes income and minimizes expense through ongoing improvements of branch procedures and practices
• In the absence of the branch manager, is responsible for branch administration and operations including product sales, customer services, security and safety
• Researching and problem-solving customer issues or complaints that require a management-level decision.
• Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity
• Travels to assigned 1st Security Bank locations as business needs require
• Performs other duties as assigned

BENEFITS AND PERKS

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven-we strive to "WOW" (surprise, excite and delight) each other and our customers.
• Ethical-fair, honest and act with integrity.
• Lead by Example-maintain a positive attitude, show respect for others, and have some fun!
• Accountable-we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player-dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams-we encourage each other to reach for our dreams.
• Diversity-we celebrate diversity and support equality for all.
• Community Oriented-we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication-always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent and at least three years banking experience and/or experience within a financial institution, including one-year supervisory experience.
• Ability to demonstrate compliance with all bank regulations that pertain to this position and must be able to keep up to date on regulation changes.
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
• Must be bondable.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters
• The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies.
• As part of the daily work demands, occasional lifting and moving of objects up to 25 pounds is required.
• The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment. The employee must be willing and able to interact frequently with the general public.

Salary Range: $25.00 to $31.25 per hour

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.