Consumer Loan Servicing Specialist

Canyon View Credit Union; West Jordan (UT); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) contribution

PTO 18 days

Holidays 12

Career growth

Paid training

Card rate discounts

Mortgage discounts

Other perks

Job summary

Canyon View Credit Union in West Jordan, UT is hiring for a role focused on servicing consumer loans and supporting employees. The position emphasizes insurance, payoff processing, backend product servicing, and related credit union operations.

Responsibilities include handling collateral insurance, loan payoffs, and title clerk support, while assisting members and branches with inquiries and compliance duties. This is an in-office opportunity with growth potential.

Qualifications

• 1–2 years of auto insurance, lending, titles, or CU experience preferred.
• High School diploma or GED required.
• Proficient with standard office machinery and software.
• MS Word/Excel/Outlook proficiency required.

Responsibilities

• Manage and complete all insurance and employee reports – including mailing notice of changes in coverage and rates.
• Verify all collateral-secured consumer loans have insurance, including CPI, and work the reconciliation reporting.
• Work with Insurance companies, dealerships, members, and LCC to assist with back-end product cancellations, GAP submissions and benefit posting.
• Process and post-consumer loan payoffs and assist with releasing the Credit Union’s security interest.
• Process and post indirect chargeback checks.
• Update and sign letter of guarantee requests.
• Assist with phone inquiries from credit union branches, departments, and members, including MSC escalation calls regarding consumer loans.
• Process loan marketing incentives.
• Quote Lease Payoffs to front line staff.
• Assist members with end of lease processes.
• Provide support to Title Clerks.
• Other duties as assigned.
• Understands the Bank Secrecy Act and how it is applied.

Skills

Auto insurance & lending experience

Office software proficiency

MS Word/Excel/Outlook

Education

High School Diploma or GED

Tools

Office equipment

Job description

Description

Hours: 8:30 am – 5:30 pm, Monday – Friday

Pay: $20.00/hr. or possibly higher depending on experience.

This is a fully in-office position located at the Canyon View Credit Union Financial Center in West Jordan, UT.

Your Purpose will be:

The person in this position will be responsible for providing servicing and support for consumer loans, including employee support, processing payoffs, servicing backend products, insurance, etc. Also, every employee is responsible for fulfilling our Mission Statement: “We elevate our members' financial experience through best-in-class service and solutions.”

What you’ll do:

• Manage and complete all insurance and employee reports – including mailing notice of changes in coverage and rates.
• Verify all collateral-secured consumer loans have insurance, including CPI, and work the reconciliation reporting.
• Work with Insurance companies, dealerships, members, and LCC to assist with back-end product cancellations, GAP submissions and benefit posting.
• Process and post-consumer loan payoffs and assist with releasing the Credit Union’s security interest.
• Process and post indirect chargeback checks.
• Update and sign letter of guarantee requests.
• Assist with phone inquiries from credit union branches, departments, and members, including MSC escalation calls regarding consumer loans.
• Process loan marketing incentives.
• Quote Lease Payoffs to front line staff.
• Assist members with end of lease processes.
• Provide support to Title Clerks.
• Other duties as assigned.
• Understands the Bank Secrecy Act and how it is applied.

Perks for you:

• Affordable health insurance with employer HSA contributions.
• 14.47% 401(k) contribution (no matching necessary).
• 18 PTO days each year.
• 12 paid holidays.
• Opportunity for advancement and career growth.
• Ongoing paid training opportunities.
• Discounts on Credit Card interest rates.
• Discounts on Mortgage Loan fees.
• Plus other employee banking perks.

Requirements

Qualifications:

• One to two years experience working with auto Insurance, dealerships, lending, titles, or Credit Union experience preferred.
• Must have High School diploma or equivalent G.E.D.
• Proficient with standard office business machinery and software.
• Working knowledge of Microsoft Word/Excel/Outlook.

Work Environment & Physical Requirements:

• Works primarily in an office environment.
• While performing the duties of this job, the employee may regularly need to: see, talk, hear, and perform repetitive movements with arms, hands and fingers to handle, feel, grasp and reach. A computer, phone, and standard office equipment are normal tools for this position. Specific vision abilities that may be required by this job include close vision and distance vision. The employee may at times also need to: climb, balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.