Consumer Loan Servicer

Maine State Credit Union; Farmingdale (ME); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

HSA – employer contribution

Employer funded HRA

Dental and Vision Insurance

Life, STD, LTD Insurance

PTO with birthday PTO

Education reimbursement

Volunteer opportunities

Employee Assistance Program (EAP)

Wellness reimbursement

Job summary

Maine State Credit Union is seeking a detail-oriented Consumer Loan Servicer to join our Lending Operations Team. You will help ensure consumer loans are accurately booked, serviced, and compliant while delivering excellent member service.

In this role you will set up, fund, and maintain loans, process payoffs, monitor collateral, and perform quality assurance to support audits and regulatory requirements. A fast-paced environment with strong confidentiality is expected.

Qualifications

• High school diploma or GED required.
• Strong attention to detail and accuracy.
• Able to manage multiple priorities in a fast-paced environment.
• Proficient verbal and written communication with a member-first mindset.

Responsibilities

• Assist members, employees, and third parties with loan servicing requests.
• Set up, fund, and maintain consumer loans with accurate records.
• Process payoffs, file maintenance, and loan research.
• Monitor collateral documents and support audits and compliance.

Skills

Attention to detail

Communication skills

Microsoft Office

Confidentiality

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Maine State Credit Union is seeking a detail-oriented and service-focused Consumer Loan Servicer to join our Lending Operations Team. In this role, you'll play a critical part in ensuring consumer loans are accurately booked, maintained, and serviced while providing exceptional support to members and internal teams.As a Consumer Loan Servicer, you'll work behind the scenes to support the loan process from funding through payoff. You'll review loan documentation, perform quality assurance reviews, maintain loan records, monitor collateral documentation, and help ensure compliance with credit union policies and regulatory requirements.The ideal candidate is organized, accurate, and thrives in a fast-paced environment while maintaining a strong commitment to member service and operational excellence.Position SummaryThe Consumer Loan Servicer performs a variety of consumer loan servicing and operational functions, including loan boarding, quality assurance reviews, file maintenance, payoff processing, collateral tracking, and compliance support. This role works closely with members, vendors, and internal departments to ensure loan records are accurate, requests are handled timely, and the Credit Union's interests are protected.What You'll DoAssist members, employees, and third parties with loan servicing requests and resolve loan-related issues professionally and efficiently.Set up, fund, and maintain consumer loans while ensuring accurate loan records and payment setup.Process loan payoffs, payment corrections, file maintenance, loan research, and related servicing activities.Monitor collateral documentation, including titles, UCC filings, insurance claims, and lien releases.Perform quality assurance and compliance reviews on new and modified consumer loans.Support audits, ancillary product claims, and process improvement initiatives within Lending Operations.What You Bring1-3 years of loan servicing, lending operations, banking, credit union, or related financial institution experience.High school diploma or GED required.Strong attention to detail, accuracy, and organizational skills.Ability to manage multiple priorities and adapt in a fast-paced environment.Effective verbal and written communication skills with a member-first mindset.Proficiency with Microsoft Office applications and the ability to maintain strict confidentiality.The pay range for this position is $20/hr - $24/hr based on experience.Benefits of Employment with Maine State Credit Union:In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.We are also proud of the benefits we offer:Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%HSA – generous employer contributionEmployer funded HRAEmployer-subsidized Dental and Vision Insurance100% employer paid - Life, Short-Term Disability and Long-Term Disability InsuranceAccident InsuranceCompetitive wages, and annual evaluations with compensation adjustmentsGenerous 401(k) employer match, plus annual discretionary contributionGenerous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidayEducation reimbursement - up to $5,000 annually for undergraduateOpportunities to volunteer in our local communities100% Employer Paid EAP which includes 6 free mental health sessionsWellness Reimbursement of up to $150