Commercial Loan Operations Assistant Manager

Mercantile Bank; Michigan; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

401k match of 5%

Generous vacation benefits

Tuition reimbursement

IVF and adoption assistance

Discounted bank services

Job summary

Join Mercantile Bank as a Commercial Loan Operations Assistant Manager in Grand Rapids, MI. This onsite role involves leading the onboarding and training, managing quality control activities, and supporting key operational improvements. You'll work closely with various stakeholders to enhance the servicing of the commercial loan portfolio, driving innovation and excellence.

Ideal candidates will have 3-5 years of relevant experience, strong knowledge of commercial loan processes, and a bachelor's degree or equivalent. Mercantile Bank offers competitive compensation and a vibrant work environment prioritizing collaboration and growth.

Qualifications

• 3-5 years of experience in commercial loan operations.
• Strong knowledge of loan boarding and collateral perfection.
• Experience in leading quality control and training.
• Ability to manage project-oriented work with multiple stakeholders.

Responsibilities

• Lead onboarding and training for the Commercial Loan Operations team.
• Conduct daily quality control and process improvement initiatives.
• Provide project coordination and support across commercial loan portfolio.
• Document procedures and enhance efficiency.

Skills

Commercial loan operations knowledge

Quality control activities

Training development

Project management skills

Education

Bachelor's degree or equivalent certifications

Tools

Microsoft Office

Job description

Join Mercantile Bank as a Commercial Loan Operations Assistant Manager in Grand Rapids, MI, and take your career to the next level in a dynamic and collaborative environment. This onsite position offers a unique opportunity to engage directly with our customer‑focused initiatives, helping to identify and solve critical operational challenges. You will be instrumental in driving innovation and excellence within our team, as a lead for onboarding and ongoing training, analyzing daily QC activities, maintaining procedures, providing project‑oriented support and supporting higher‑risk transactions while contributing to a high‑performance culture that values integrity and accountability.

This role is perfect for those who thrive in a fast‑paced setting and are eager to make a meaningful impact. Here at Mercantile Bank, we champion forward‑thinking ideas that not only support our clients but also empower your career growth. By joining us, you'll be part of a vibrant team that prioritizes collaboration and creativity.

A little about us

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best‑in‑class medical benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero‑interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

What does A Commercial Loan operations assistant manager do?

The Commercial Loan Operations Assistant Manager supports the Commercial Loan Operations team by serving as the lead for onboarding and ongoing training, daily quality control (QC), and process improvement initiatives. This role partners closely with the Commercial Loan Operations Manager and cross‑functional stakeholders to ensure accurate, timely, and compliant servicing across the commercial loan portfolio. The position also provides project coordination support by documenting procedures, identifying control gaps, and driving enhancements that improve efficiency, reduce risk, and strengthen customer and internal partner experience.

Does this sound like you?

3 - 5 years of job‑related experience in the following areas is required for this position:

• Strong working knowledge of commercial loan operations, including loan boarding/maintenance, documentation controls, collateral perfection concepts, and core loan systems.
• Experience performing and/or leading quality control activities (sampling, defect tracking, root cause analysis, and remediation follow‑up).
• Experience developing and delivering training, documenting procedures, and supporting change adoption across an operations team.
• Ability to manage and execute project‑oriented work (requirements gathering, coordination, testing support, and communication) with multiple stakeholders.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree). Equivalent job‑related education and/or experience will be considered if the necessary knowledge, skills and abilities to perform the functions of the job are proven.

Preferred Experience, Education and/or Skills

• Experience supporting audits/exams and translating findings into improved procedures, controls, and training.
• Experience with process improvement methods/tools (e.g., Lean concepts) and/or system conversion or enhancement projects.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and the ability to create clear documentation and reporting.

A personal mobile device is required for system sign‑in and emergency procedures.