Consumer Loan Processor

SECU; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k plan with company matching

Sick, vacation and personal leave

Job summary

SECU is seeking a Consumer Loan Processor to join our Consumer Lending team. You will promptly and accurately process consumer loans, interacting with members by phone and coordinating with internal teams to finalize funding while adhering to Bank Secrecy Act and related regulations.

You will handle inquiries, ensure accuracy, and maintain service levels as you support a fast-paced environment with strong regulatory awareness and a commitment to member experience.

Qualifications

• Previous work experience in a customer/member service role required.
• Previous experience with a loan origination system (LOS) helpful.
• Takes personal responsibility for decisions, actions, failures and overall deliverables
• Utilizes oral and written communication to enhance relationships across the organization
• Clearly communicates information, thoughts and ideas in a clear, concise and organized manner
• Relates comfortably with people across levels, functions, culture, and geography
• Possesses a clear understanding of strengths, limitations, emotions, beliefs, and motivations of self and others
• Maintains composure and effectiveness when experiencing major changes in work tasks or the work environment
• Adjusts effectively to work within new work structures, processes, requirements, or cultures
• Demonstrates an understanding of SECU’s culture, core values, mission and strategic priorities as it relates to one’s work and overall performance
• Ability to learn and use multiple software platforms.
• Aptitude to work independently and as part of a team.
• Must be able to adjust quickly to shifting priorities.
• Strong communication skills both verbal and written.

Responsibilities

• Review all assigned consumer loan applications and ensure accuracy and completion of all required data based on credit union product guidelines and published rates
• Provide excellent member service throughout the loan process as questions are presented, clarification is needed, and details are being finalized as we strive to achieve favorable member experience survey results and meet our service level agreements.
• Respond to all member or third-party inquiries and questions related to transactions via outbound and inbound calls and email.
• Responsible for identifying solutions and determining when issues should be escalated for added support and resolution.
• Manage high-density call queues in a fast-paced environment with at least 20+ daily answered calls.

Skills

Customer service

Communication

Teamwork

Regulatory knowledge

LOS experience

Adaptability

Problem solving

Tools

LOS system

Job description

Current job opportunities are posted here as they become available.

At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our member’s financial well-being, and we’ll always do what’s right for our members, employees, and communities.

Feel good about what you do. Belong to a place where you matter and can make a difference.

Please Note: We only hire in the following states: AL, CO, DE, FL, GA, IL, MD, MO, NC, NE, OH, PA, SC, TN, TX, VA

What you will do:

The Consumer Loan Processor will be part of our talented Consumer Lending team. The Consumer Loan Processor will promptly and accurately process consumer loans. This position interacts with members by phone as they support various inquiries with the goal of finalizing details for funding. They will also interact with internal customers as closings are scheduled and business line staff while collaborating with internal teams to meet member needs while providing exceptional service.

The Consumer Loan Processor adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

A day in your life might include:

• Review all assigned consumer loan applications and ensure accuracy and completion of all required data based on credit union product guidelines and published rates
• Provide excellent member service throughout the loan process as questions are presented, clarification is needed, and details are being finalized as we strive to achieve favorable member experience survey results and meet our service level agreements.
• Respond to all member or third-party inquiries and questions related to transactions via outbound and inbound calls and email.
• Responsible for identifying solutions and determining when issues should be escalated for added support and resolution.
• Manage high-density call queues in a fast-paced environment with at least 20+ daily answered calls.

Additional Responsibilities may include:

• Track daily production tasks that support our daily operations, member experience and service level agreements.
• Additional job-related projects and duties as assigned by management.

What we need from you:

Experience Requirements

• Previous work experience in a customer/member service role required.
• Previous experience with a loan origination system (LOS) helpful.
• Takes personal responsibility for decisions, actions, failures and overall deliverables
• Utilizes oral and written communication to enhance relationships across the organization
• Clearly communicates information, thoughts and ideas in a clear, concise and organized manner
• Relates comfortably with people across levels, functions, culture, and geography
• Possesses a clear understanding of strengths, limitations, emotions, beliefs, and motivations of self and others
• Maintains composure and effectiveness when experiencing major changes in work tasks or the work environment
• Adjusts effectively to work within new work structures, processes, requirements, or cultures
• Demonstrates an understanding of SECU’s culture, core values, mission and strategic priorities as it relates to one’s work and overall performance
• Ability to learn and use multiple software platforms.
• Aptitude to work independently and as part of a team.
• Must be able to adjust quickly to shifting priorities.
• Strong communication skills both verbal and written.

Physical Requirements

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods

We provide comprehensive benefits, with a focus on total well-being:

• 401k plan with company matching
• Generous sick, vacation and personal leave

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.