Consumer Loan Processor

7 17 Credit Union; Streetsboro (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

7 17 Credit Union is seeking a detail-oriented Lending Support Specialist to work with members on loan decisions and documentation. You will gather necessary information, coordinate with underwriters and vendors, and ensure timely loan closings within approved channels.

The role requires at least a high school diploma, accurate data handling, and strong Excel skills for processing and tracking loan information. A notary may be required within 90 days.

Qualifications

• Customer service mindset with a focus on accuracy and responsiveness.
• Professionalism in interactions with members and colleagues.
• Strong problem solving and time management abilities.
• Excellent interpersonal communication and teamwork.

Responsibilities

• Contact members regarding loan decisions and gather information to complete the loan process.
• Prepare and review loan documents for accuracy and compliance; coordinate closing logistics.
• Assist by contacting third parties to obtain required information for closings.
• Ensure timely responses to member inquiries and post transactions as required.

Skills

Customer service

Professionalism

Problem solving

Time management

Interpersonal communications

Education

High school diploma or equivalent

Tools

Excel

Job description

Job Description

Job Description

Job Summary: The incumbent will work within the lending systems to provide information to Members regarding loan decisions. They will then work with members and vendors to complete the paperwork and disbursal process.

All job positions at 7 17 Credit Union may be assigned further duties with or without notice, verbally or in writing. Essential duties and responsibilities include the following.

Primary Duties:

1. Contact members regarding their loan decision though credit union approved channels.
2. Gather additional information needed by the Underwriter and/or needed to close the loan.
3. Assist other employees with lending questions, closing and title requirements.
4. Input and verify information and update credit applications according to current procedures.
5. Send loan closing documents to members through remote signature. Once loan documents are signed, disburse the loan.
6. Prepare and send loan closing documents to members, complete virtual signing sessions as needed and schedule appointments for in branch signing sessions when the member prefers to close in office.
7. Contact third parties such as but not limited to sellers, dealerships, other financial institutions, auto insurance companies to obtain necessary information to prepare loan documents for closing.
8. Review online loan applications and gather information as needed to complete the application for decisioning. Communicate loan decision to applicant.
9. Create and review loan documents for accuracy and completeness, and verify that loan closing, underwriting and stipulation conditions are satisfactorily met before finalizing the transaction by booking the loan account and/or disbursing the loan proceeds.
10. Receive member inquiries and respond to members’ requests in a timely, professional manner.
11. Contact members regarding loan extension requests, prepare and send extension agreement documents to members when needed, and submit requests to loan servicing for processing.
12. Contacting members to refinance balloon loans.
13. Audit debt protection forms and system programing for accuracy. Submit corrections back to responsible employees.
14. Researching out of state title requirements to ensure closing documents include necessary paperwork to complete title transfers and proper 7 17 lien.
15. When appropriate after the loan closing, assist in contacting members, sellers or other third parties to assist in corrections needed on closing paperwork, miscalculated taxes, payoffs and/or title information.
16. Use computer applications as required and post transactions.
17. Responsible for meeting credit union, departmental and or individual goals, and sales goals through cross selling credit union products.
18. Perform all duties in compliance with Federal and State regulations, 7 17 Board policies, as well as departmental and credit union procedures.

Secondary Duties:

1. Complete procedures established to set up and maintain loan accounts. This includes, but is not limited to, helpdesks, miscellaneous lending reports processing or funding indirect loans, balancing internal draft accounts and GLs, completing loan modification agreements, and other such transactions.
2. Back up or may work in conjunction with other members of the loan production staff as assigned.
3. Assist members accessing safe deposit boxes.

Confidentiality Requirements: Must keep members' transactions and other Credit Union business in strictest confidence.

Travel Demands: None Required

Prerequisite Education:

High school diploma or equivalent

Prerequisite Experience:

1. In the last two years, at least six months taking Consumer loan applications, processing, closing, underwriting, or servicing. Valid work experience would include the task being a regular part of the daily job functions and/or primary duties of the position.

Other Prerequisite Requirements of the Position:

1. Must obtain an acceptable score on an Excel assessment.

2. Must be accurate and thorough in handling and recording transactions.

Required knowledge, skills and abilities once in the job:

1. Customer service attitude and skills to include:

Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation attention to detail, resourcefulness.

2. Professionalism to include:

Confidence, good judgment, appropriate demeanor and appearance; ability to interact with employees and members.

3. Skills to include:

Problem solving, decision making, time management, interpersonal communications, organization.

Certifications, licenses required: Ohio Notary to be attained within 90 days in the position.

Physical, Mental or Visual Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Description

Join a company where your work truly matters! At 7 17 Credit Union, you'll find a purpose-driven culture, opportunities for advancement, excellent benefits, and the chance to help members achieve financial success while supporting the communities we serve.

Company Description

Join a company where your work truly matters! At 7 17 Credit Union, you'll find a purpose-driven culture, opportunities for advancement, excellent benefits, and the chance to help members achieve financial success while supporting the communities we serve.