Consumer Lending Titles Processor

FourLeaf Federal Credit Union; Bethpage (NY); On-site; USD 72,324,000 - 85,411,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

401(k) plan with employer match

Annual performance-based bonus

Job summary

FourLeaf Federal Credit Union in Bethpage, NY seeks a Consumer Lending Titles Processor to manage end-to-end vehicle title processing, including paid-in-full reports and lien releases. The role supports member and vendor service calls and collaborates with dealerships to ensure timely title transfers.

Ideal candidates have 2+ years title processing experience, strong Excel/Word skills, and excellent communication.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years’ auto title processing experience.
• Proficient in Excel and Word.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Experience working with dealerships and third-party vendors.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Process paid-in-full reports, title rejections, and lien releases.
• Handle incoming loan packages and perfected titles.
• Prepare member title documents and guide them through title transfer.
• Support inbound and outbound member and vendor service calls.
• Collaborate with cross-functional teams to ensure prompt title releases.
• Assist with system testing and SOP updates.

Skills

Analytical thinking

Problem-solving

Communication skills

People skills

Attention to detail

Time management

Education

High School Diploma or GED

2 years auto title processing experience

Tools

Velocity

DNA

ARCos

Excel

Word

Job description

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do

The Consumer Lending Titles Processor, a key member of the Consumer Servicing team, is responsible for ensuring a smooth and efficient end-to-end title process for vehicle loans and leases. This role involves processing paid-in-full reports, handling title rejections, managing incoming loan packages and perfected titles, and preparing member title documents. In addition to administrative duties, the position supports both inbound and outbound member and vendor service calls.

Core Contributions

• Perform inventory of new titles to ensure they are complete and accurate with proper owner and lienholder information.
• Manage daily processing of paid-in-full reports to ensure timely and appropriate title and lien releases.
• Review daily file audits and complete follow-up tasks to resolve issues and support lien perfection, which may include interacting with DMV, dealers and vendors.
• Resolve incoming inquiries and escalation issues courteously and professionally via phone and electronic communication.
• Prepare all documentation for lease buyout packages and provide to members. Guide members through the title transfer process for lease buyouts.
• Collaborate with cross-functional teams to deliver exceptional service to members, vendors, and dealers by ensuring the prompt release of titles and liens.
• Support additional projects and responsibilities as assigned by management, such as testing system enhancements and updating standard operating procedures (SOP’s).

Assets You Will Bring

• High School Diploma or GED.
• 2 years of experience focused on auto title processing.
• Proficient in Excel and Word.
• Strong analytical and problem-solving skills.
• Excellent communication and people skills.
• Proficient in Velocity, DNA and ARCos systems.
• Experienced in work with dealerships and third-party vendors.

The estimated salary for this role is $26.35-$30.96 per hour. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.) In addition to the salary or hourly rate listed above there may be other compensation & benefits available.

What Sets Us Apart?

Along with a comprehensive benefit package, we offer:

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days

...and more!

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.