Full Time Teller - Chelsea

FourLeaf Federal Credit Union; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive 401k

Job summary

FourLeaf Federal Credit Union is seeking a Teller to deliver exceptional member experiences by processing transactions with accuracy and efficiency. You will build lasting relationships, share product knowledge, and refer members to platforms or partners when opportunities arise.

Availability Monday through Saturday is required. The role emphasizes compliance, risk awareness, and teamwork within the branch, supported by a comprehensive benefits package and opportunities to grow with the credit

Qualifications

• Two-way customer service experience and cash handling proficiency are essential.
• Strong PC, Windows, and internet skills are required.
• Detail oriented with excellent communication and time management.

Responsibilities

• Process financial transactions accurately and efficiently.
• Build member relationships and recommend suitable products and services.
• Refer members to platform or partners for additional opportunities.
• Greet members, assist with lobby and platform services, and handle teller-line requests.

Skills

Customer service

Cash handling

Education

High School Diploma or GED

Job description

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do

The Teller contributes to the success of the branch by delivering exceptional member experiences while processing transactions and fostering long-lasting relationships. Responsible for processing all financial transactions with accuracy and efficiency. The expectation is to build member relationships with the ability to share product knowledge solutions, identify member needs to identify beneficial FourLeaf products and services and refer members to the platform or business partners when an additional opportunity is identified. Monday to Saturday availability required.

Core Contributions

• Operations:
  • Effectively process financial transactions by utilizing FourLeaf systems in accordance with established policies and procedures. This includes but is not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards and process Speed Deposit and Night Drop transactions, if applicable.
  • Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. i.e. making determinations for check holds while adhering to funds availability policy.
  • Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
  • Manage teller line and drive-up traffic to limit waiting times.
• Member Experience:
  • Provide exceptional member experiences by cultivating relationships.
  • Identify member needs and recommend beneficial products and services.
  • Refer members to the platform or business partners to further assist the member with their banking needs.
  • Engage with members as they enter the branch by welcoming them.
  • Assist with lobby management by checking in with members waiting for platform services.
  • Process requests that can be managed at the teller line. Ex: printing of debit cards, submitting fraud claims and disputes, etc.
• Compliance:
  • Support the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control.
  • Maintain controls, reconciliations and reports as needed or required. This includes, but is not limited to verifying currency, balancing individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
  • Stay abreast and adhere to policies, procedures, and banking regulations.
  • Identify and handle existing, emerging risks and fraud trends to minimize exposure to members and FourLeaf.
  • Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
• Strategy:
  • Participate in the overall success of the individual, branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.

Assets You Will Bring

• High School Diploma or GED.
• 1-4 years of customer service and cash handling experience.
• PC, Windows, and internet proficiency.
• Detail oriented, strong organizational skills, superior member service, excellent communication, and time management.

The expected salary for this role is $20 per hour. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.) In addition to the salary or hourly rate listed above there may be other compensation & benefits available.

#MP

What Sets Us Apart?

Along with a comprehensive benefit package, we offer:

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days

and more!

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.