Consumer Lending Sales Specialist - Full Time

Purpose Financial; Mentor (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading financial services company, where your sales and customer service skills can shine! As a Consumer Lending Sales Specialist, you will play a vital role in delivering exceptional customer experiences while meeting individual and branch sales goals. This hands-on position focuses on customer acquisition and relationship building, ensuring compliance with regulations and company policies. With a range of benefits including competitive wages, health/life benefits, and a supportive work-life balance, this opportunity is perfect for those looking to grow their careers in a rewarding environment. If you are passionate about helping others and thrive in a team-oriented atmosphere, this role is for you!

Benefits

Competitive Wages

Health/Life Benefits

401(k) Savings Plan with Company Match

3 Weeks of Paid Parental Leave

11 Company Paid Holidays

Paid Time Off including Volunteer Time

Vacation Carryover

Tuition Reimbursement

Work-Life Balance

Business Casual Environment

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required.

Responsibilities

• Assist in meeting center’s performance metrics and customer expectations.
• Develop new relationships and maintain existing ones throughout the loan process.

Skills

Customer Service

Sales

Marketing

Negotiation

Bilingual Spanish

Education

High School Diploma

Some College

Tools

Point of Sales System

Computer Programs

Job description

Address: 9360 Mentor Ave, Unit H, Mentor, Ohio, United States - 44060

Bi-Lingual Spanish is a plus!!

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holidays
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program

To learn more about Advance America visit the Advance America Website.

Position Summary

The Consumer Lending Sales Specialist (CLSS) position is a performance-based, hands-on, customer-focused role responsible for delivering results related to individual and branch sales goals as well as customer expectations. Responsibilities are expected to be completed in compliance with all federal and state regulations and adhere to company policies, procedures, and practices. This position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition.

Job Responsibilities

Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center’s performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and use sales and marketing techniques to ensure the branch drives new customer growth into storefront and online channels. Be responsible for day-to-day servicing of a growing consumer loan portfolio. Present financial solutions based on customer needs to meet their goals. Develop new relationships and maintain existing ones while working with customers throughout the loan process and lifecycle. Educate customers on the terms and conditions of their loans for clear understanding. Build trust with customers and internal staff by embodying the organization’s philosophy, core values, and purpose. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.

Operations, Compliance, & Collections: Assist in managing the P&L to meet budgeted numbers and management’s expectations related to center performance. Adhere to the Company’s policies, procedures, and applicable regulations. Maintain accurate cash controls and ensure security procedures align with Company and Loss Prevention (LP) Standards. Accurately enter customer and transaction information into the point of sales system, and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and other approved collection activities. Complete other duties as assigned.

Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Sales and/or customer service experience required, or equivalent experience. One year of experience in sales, retail, banking, or collections preferred.

Knowledge Required

Strong math skills; professional verbal communication; ability to read, write, evaluate, and apply complex information; ability to interact professionally; ability to negotiate payment terms; ability to understand and ensure compliance with industry policies, procedures, and laws; ability to use required computer programs; maintain composure in stressful situations; ability to follow procedures; develop and maintain business relationships.

Physical Requirements

Standing for long periods; sitting occasionally; walking extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access to insured and reliable transportation; exposure to outdoor elements; typing; data entry; housekeeping/cleaning; use of office equipment.

Competencies

Sales and Customer Acquisition – Branch Customer Commitment Vision-Driven Product Knowledge Action-Oriented Purpose-Driven Teamwork Customer Centricity

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within the division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters, or other professional attire with slacks or jeans and appropriate shoes.

Other

Must be 18 (19 in AL), eligible to work in the USA, and able to complete all post-offer screens. Regular and punctual attendance is required. Schedules may change to accommodate business needs. Overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 44677