Consumer Insights Manager

ViziRecruiter,LLC.

Chicago (IL)

Hybrid

USD 106,480 - 159,720

Full time

14 days+

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Job summary

A leading grocery retailer is seeking a Consumer Insights Manager in Chicago, IL. This role involves developing research plans, executing large-scale studies, and collaborating with internal teams to drive data-driven decisions. The ideal candidate will have over 5 years of experience in consumer research with strong project management and analytical skills. The position offers a flexible work schedule, including remote options, and a competitive salary range of $106,480 - $159,720. Applicants must be authorized to work in the United States on a full-time basis.

Qualifications

5+ years of experience in consumer research within CPG or retail.
Familiarity with statistical approaches.
Intermediate proficiency in Microsoft Office 365.

Responsibilities

Lead large-scale tracking studies and ad hoc research projects.
Produce and present clear reports to stakeholders.
Manage vendor relationships and ensure high-quality deliverables.

Skills

Project management skills

Analytical skills

Communication skills

Problem-solving skills

Research methodologies understanding

Education

Bachelor's degree in marketing or related field

Master's degree

Tools

Microsoft Office 365

Qualtrics research tech platform

Syndicated data sources (Circana/Nielsen)

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

As a Consumer Insights Manager, you'll partner with Ahold Delhaize USA and local brand teams to deliver actionable, data-driven insights that shape strategic decisions. You'll lead both primary and secondary research efforts, collaborating with internal stakeholders and external vendors to uncover meaningful shopper perspectives. Your work will ensure timely, accurate, and impactful reporting that drives business growth and customer satisfaction. The manager leads strategic projects (attitudinal market segmentation, tracking study refreshes, etc.), facilitates interaction with key stakeholders and is a SME on research capabilities in support of the lead of the centralized operations team within consumer & decision sciences.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

Develop research plans aligned with business objectives and key performance indicators.
Lead and execute large-scale tracking studies and ad hoc research projects and ensure that all research instruments accurately measure what we want them to measure, and that the data is representative of the market.
Conduct data collection, analysis, and interpretation using both qualitative and quantitative methods.
Integrate data from multiple sources to generate holistic insights
Collaborate with cross-functional teams across Ahold Delhaize USA and local banners to understand business needs and deliver practical, insight-driven solutions.
Produce and present clear, error-free reports and recommendations to stakeholders at all levels.
Is a subject matter expert on Qualtrics research tech platform and supports other users and vendors with study design, programming, fielding and reporting.
Manages intake process and roadmap for market level tracking study changes, including survey and dashboard design, geography and store hierarchy. Implements changes and associated communication, involving vendor partners when needed for complex updates.
Develop and deliver presentations at key Management Meetings as appropriate.
Maximizing the learnings, insights and value-added of all ongoing research
Keep up to date on new methodologies, best in class research approaches and skill development.
Partner closely with other team members within Consumer Insights and Advanced Analytics to ensure appropriate integration of data.
Manage relationships with key research vendors and ensure high-quality deliverables.
Contribute to the evolution of research methodologies and best practices within the team.
Own and drive projects from concept to completion with a proactive, results-oriented mindset.

Requirements

Bachelor's degree in Marketing, Marketing Research, Psychology Statistics, Mathematics, or a related field. Master's degree is a plus.
5+ years of experience in consumer research within CPG or retail (client-side and/or supplier-side).
Minimum Intermediate Proficiency in Microsoft Office 365: Word, Excel, and PowerPoint.
Familiarity with syndicated POS/FSP data sources such as Circana/Nielsen preferred.
Must possess a willingness and aptitude to learn.
Strong project management skills with the ability to juggle multiple priorities and meet deadlines.
Strong problem solving, decision making and analytical skills.
Excellent verbal and written communication skills and the ability to present.
Ability to build and manage vendor relationships effectively.
Strong sense of urgency, integrity, and objectivity. Ability to push back respectively when needed.
Understand and uses valid statistical approaches where appropriate.
Flexible and adaptable in a fast-paced, evolving environment.
A good listener who can interpret the needs of the business partner.
A collaborative team player who can also work independently.
Motivated and detail-oriented.
Passionate about understanding and amplifying the voice of the customer.
Ability to prioritize and multitask.