Consumer Experience Leader (FT)

Carhartt, Inc.; South Portland (ME); On-site; USD 2,893,000 - 3,647,000; Full time

Benefits offered by this job

Tobacco free workplace

Job summary

Carhartt, Inc. is seeking a on-site Retail Supervisor to support store leadership in delivering exceptional customer experiences. This role focuses on merchandising, training, and daily store operations at a national brand location.

You will help lead a team, execute revenue strategies, ensure standards, and engage with the local community to grow brand presence. Experience in retail supervision is preferred.

Qualifications

• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention experience.
• Knowledge in staffing, coaching, counseling, training and development; strong organizational skills.

Responsibilities

• Cultivate genuine consumer connections and deliver exceptional experiences.
• Support Store Leader with visual merchandising and standards.
• Foster a positive, collaborative team environment.
• Assist with training, coaching and feedback for associates.
• Ensure store controls and operating standards are followed.
• Share operations data and product information with leadership.
• Support revenue-building strategies and monitor performance metrics.
• Assist with external partnerships and local event promotions.
• Participate in community engagement and brand awareness growth.
• Assist in recruiting and identifying potential talent.
• Own personal development and growth.

Skills

Supervisory experience

Sales

Customer service

Merchandising

Inventory control

Loss prevention

Staffing & training

Communication

Team collaboration

POS Systems

Microsoft Office

Education

HS Diploma or GED

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

Position Details

Position Location: Retail Location

Department: D2C

Reports To: Store Leader
Job Classification: On-site
FLSA Status: Non-Exempt

Hiring Range: $21.60-$26.47 per hour based on experience

Inspired by Hard Work

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

Associate Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Required Education

• HS Diploma or GED required; College degree preferred.

Required Skills and Experience

• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.
  

Physical Requirements and Working Conditions

• Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.
• Moderate Lifting (30-40 lbs)
• Retail hours.
• National travel required (up to 5%).
• This position has an On-Site location: Associate will work on-site for all work-related activities.
• Carhartt is a tobacco free workplace.

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