Consumer Experience Leader (FT)

Carhartt; Medford (OR); On-site; USD 26,000 - 32,000; Full time

Job summary

Carhartt is seeking a Retail Associate Supervisor to lead store operations and deliver exceptional consumer experiences at our on-site location in Medford. You will partner with the Store Leader and Assistant Store Leader to maintain visual standards, coaching, and daily store performance.

The role requires strong organizational and communication skills, at least 1 year of supervisory retail experience, and a passion for customer service.

Qualifications

• HS Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback of associates, ensuring positive growth.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards while contributing to store profitability and safety.
• Communicate with Store Leader regarding operations data; including product information, local competition, events, etc.
• Support revenue-building strategies set by Corporate and Store Leader and monitor performance metrics.
• Assist with external partnerships and event promotions for the store's benefit.
• Support execution of community engagement events and growing brand awareness.
• Assist with recruiting and identifying potential talent for all positions.

Skills

Customer service

Leadership

Communication

Team collaboration

Organization

Sales

Education

HS Diploma or GED

College degree preferred

Retail supervision experience

Tools

POS Systems

Microsoft Office

Job description

Position Details

Position Location: Retail Location

Department: D2C

Reports To: Store Leader

Job Classification: On-site

FLSA Status: Non-Exempt

Pay Range: $18.90- $23.15 per hour based on experience

Inspired by Hard Work

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

Associate Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Required Education

• HS Diploma or GED required; College degree preferred.

Required Skills And Experience

• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Physical Requirements And Working Conditions

• Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.
• Moderate Lifting (30-40 lbs)
• Retail hours.
• National travel required (up to 5%).
• This position has an On-Site location: Associate will work on-site for all work-related activities.
• Carhartt is a tobacco free workplace.