Consumer Experience Leader (FT)

Carhartt; Lancaster (AZ); On-site; USD 26,000 - 32,000; Full time

Job summary

Carhartt in Retail Location seeks an Associate Leader to drive exceptional consumer experiences, support the Store Leader with merchandising and operations, and coach a team of associates. This on-site role requires leadership, a background in retail, and a commitment to the brand's standards and safety practices.

The ideal candidate has at least 1 year of supervisory retail experience, strong communication, and collaboration skills, plus proficiency with POS systems and Microsoft Office.

Qualifications

• HS Diploma or GED required; college degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.

Responsibilities

• Cultivate genuine consumer connection with exceptional, engaging experiences.
• Support Store Leader with storytelling, consumer experience programs, Visual Merchandising and standards.
• Foster a positive, collaborative team environment for associates.
• Coach and provide feedback to associates for growth.
• Ensure store controls and operating standards are followed, supporting profitability and safety.
• Communicate operations data, product trends, local competition, and events to leadership.
• Assist in revenue-building strategies and monitor store performance metrics.
• Support external partnerships and event promotions for the store.
• Assist with community engagement events and grow brand awareness.
• Support recruiting and talent identification for all positions.
• Own personal development and professional growth.

Skills

Supervisory experience

Retail operations

Customer service

Merchandising

Inventory control

Loss prevention

Staff coaching

Education

HS Diploma or GED

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

Position Details

Position Location: Retail Location

Department: D2C

Reports To: Store Leader

Job Classification: On-site

FLSA Status: Non-Exempt

Pay Range: $18.90 - $23.15 per hour based on experience

Inspired by Hard Work

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

Associate Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
• Support Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Required Education

• HS Diploma or GED required; College degree preferred.

Required Skills and Experience

• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Physical Requirements and Working Conditions

• Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.
• Moderate Lifting (30-40 lbs)
• Retail hours.
• National travel required (up to 5%).
• This position has an On-Site location: Associate will work on-site for all work-related activities.
• Carhartt is a tobacco free workplace.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.