Consumer Experience Leader

Pinnaclehillspromenade; Rogers (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

Pinnaclehillspromenade in Rogers, Arkansas is looking for a team-oriented individual to support store operations and enhance consumer experiences. You will collaborate with the Store Leader and Assistant Store Leader to execute store initiatives, foster a positive team environment, and engage with the local community.

Responsibilities include assisting with training and coaching associates, supporting community events, and contributing to store profitability. Ideal candidates should have experience in retail and a strong focus on consumer engagement.

Qualifications

• Experience in retail operations and consumer experience.
• Ability to engage with the local community.
• Skills in training and supporting team members.

Responsibilities

• Support Store Leader with executing consumer experience initiatives.
• Foster a positive collaborative team environment.
• Assist with training, coaching, and feedback for associates.

Job description

Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.

Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.

Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.

Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.

Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.

Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.

Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.

Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.

Support execution of community engagement events.

Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.

Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.

Ownership of individual development and professional growth.