Consumer Direct Sales Manager

CrossCountry Mortgage, LLC; Cincinnati (OH); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K plan with company match

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC (NMLS3029) seeks a hands-on Sales Manager to lead a branch team, originate loans, recruit and coach outside loan officers, and drive sales production. You will ensure compliant operations, build referral networks, and manage profitability while expanding market presence.

The role emphasizes leadership, performance management, and strategic partnerships to grow branch success in a dynamic retail mortgage environment.

Qualifications

• Bachelor’s degree in Business or equivalent experience.
• 5+ years’ external/outside retail mortgage origination with emphasis on self-sourced business.
• 3+ years’ retail mortgage sales management experience.
• 2+ years of hiring/managing a sales force in mortgage.
• Experience with Encompass 360 and mortgage guidelines (Fannie/Freddie, FHA/VA).

Responsibilities

• Meet branch production standards.
• Manage NOI, total revenue, and origination quality.
• Direct mortgage loan officers and set goals; monitor performance.
• Establish referral partnerships with realtors, builders, lawyers, and CPAs.
• Oversee GL/P&L analysis and ensure regulatory compliance.
• Originate quality loan production until volume increases; mentor staff.
• Identify opportunities and develop business relationships.

Skills

Sales leadership

Communication

Team coaching

Business development

Negotiation

Education

Bachelor’s degree in Business

Tools

Encompass 360

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

The Foundation Is Built. Now It's Time to Take It Further.

Join a well-established Consumer Direct branch in Scottsdale, Arizona, where you'll have the opportunity to build on an existing foundation, develop a high-performing team, and help drive continued branch growth and success. This could be the right next step for an experienced mortgage sales leader who has contributed to a team’s success and is ready for greater ownership, influence, and responsibility.

Position Overview:

The Sales Manager directs and manages the sales activities of the branch, ensuring that efficient customer service is provided, and quality loans are generated. This position is responsible for originating loans, recruiting, managing, coaching, and motivating a staff of outside loan officers to meet sales production goals and assure compliance with regulations and policies. The Sales Manager oversees a team of sales professionals.

Job Responsibilities:

• Meet standards set for branch production.
• Manage NOI, total revenue, and origination quality.
• Direct the work of mortgage loan officers, including setting and monitoring of goals, implementing policies and procedures, and managing price protection.
• Establish referral partners in the market (e.g., realtors, builders, attorneys, financial advisors or CPAs).
• Analyze and review General Ledger and Profit and Loss Statements.
• Originate quality loan production until such time as the department’s volume reaches sufficient levels to warrant non-production from manager.
• Identify partnership opportunities and to develop business relationships.

Qualifications and Skills:

• Bachelor’s degree in Business and/or equivalent combination of education/experience.
• 5+ years’ external/outside retail mortgage origination experiences with an emphasis on self-sourced business.
• 3+ years’ retail mortgage sales management experience.
• 2+ years of hiring and/or managing a sales force in the mortgage industry.
• Experience with Encompass 360.
• Meet the requirements of a Qualified Individual as determined by S.A.F.E and State Governing bodies.
• Experience with FNMA/FHLMC, FHA/VA guidelines and all facets involved in real estate transactions.
• Excellent sales and marketing skills.
• Excellent communication and management skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.