Consumer Customer Support Manager

Bridgestone America, Inc.; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Onboarding program

Mentorship

CSR activities

Global work environment

Job summary

Bridgestone Americas, Inc. in Nashville, TN, is seeking a Consumer Customer Support Manager to lead the Order Management team for Wholesale, Strategic Accounts, and Club Channels. You will partner with Sales, Supply Chain, and Distribution to ensure smooth order flow and on-time shipments.

The role focuses on KPI-driven performance, elevating the customer experience, and driving continuous improvement. You will develop your team, implement best practices, and balance service levels with

Qualifications

• Bachelor’s degree or 6+ years experience in customer support leadership.
• Proven ability to develop teams and drive performance.
• Experience with SAP, Tableau, and MS Office.

Responsibilities

• Lead daily order management and shipment execution.
• Improve order fill rates and resolve backorders.
• Balance service levels with transportation costs during peak seasons.
• Collaborate with Sales, Supply Chain, and Distribution teams.
• Coach and develop high-performing team members.

Skills

Leadership

Customer-facing

Cross-functional leadership

Problem-solving

Communication

Team development

Education

Bachelor’s degree or 6+ years of relevant experience

Tools

SAP

Tableau

Microsoft Office

Job description

Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Job Category

Customer Support

Position Summary

The Consumer Customer Support Manager leads the Consumer Order Management teams supporting Wholesale, Strategic Accounts, and Club Channels. This role partners closely with Sales, Supply Chain, and Distribution Center teams to ensure efficient order flow and optimize shipments in line with forecasts and business goals. The manager is responsible for driving performance through key performance indicators (KPIs), enhancing customer satisfaction, and leading continuous improvement initiatives. A strong emphasis is placed on team development, operational execution, and delivering a high-quality customer experience.

Team Leadership & Operations

• Lead daily order management, customer support, and shipment execution activities.
• Provide visibility into order flow within SAP and remove barriers to ensure timely processing.
• Identify opportunities for operational improvements and drive execution.

Customer Experience

• Partner with team members to resolve backorders and improve order fill rates.
• Support new product transitions to ensure minimal disruption to customers.
• Improve responsiveness and communication across phone and email channels.

Shipment & Performance Management

• Maximize shipments in alignment with monthly forecasts, annual plans, and growth targets.
• Lead cross‑functional coordination during peak seasons (e.g., winter tire demand) to balance service levels and transportation costs.

Cross-Functional Collaboration

• Work closely with Sales, Supply Chain, and Distribution teams to align on priorities.
• Engage key customers to review performance metrics and identify improvement opportunities.

Process Improvement & Standards

• Establish and maintain standards, policies, and best practices for consistent execution.
• Monitor KPIs and leverage data to drive decision‑making and continuous improvement.

People Leadership & Development

• Recruit, hire, and develop a high‑performing team.
• Create and manage individual development plans aligned with business objectives.
• Provide ongoing coaching, feedback, and performance management.

Team Collaboration

• Partner with peer managers to promote consistency, share best practices, and support overall team success.

Minimum Qualifications

• Bachelor’s degree or 6+ years of relevant experience
• 3–5 years of leadership or management experience
• 5+ years in a customer‑facing role
• Proven ability to develop teams and drive performance
• Proficiency with SAP, Tableau, and Microsoft Office Suite
• Strong communication, problem‑solving, and cross‑functional leadership skills
• Automotive or tire industry experience preferred

Company Culture

At Bridgestone, you are Free to Be. We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.

What we offer

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long‑term well‑being.
• An effective and inclusive team.

Equal Employment Opportunity

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Location

Based in Nashville Tennessee, Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers. Guided by its global corporate social responsibility (CSR), commitment Our Way to Serve, Bridgestone embraces its responsibility as a global leader by striving to improve the way people move, live, work and play.