Consumer Complaint Program Associate

State of Wisconsin; Madison (WI); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Substantial leave

Telework options

Pension plan

457 retirement plan

Employee assistance program

Job summary

The State of Wisconsin is seeking a Consumer Complaint Program Associate to perform the initial analysis and processing of informal complaints for the Division of Legal Services and Compliance. The role requires independent work, precise record-keeping, and daily interaction with internal and external customers.

The position offers a hybrid work arrangement with in-office training and periodic meetings, plus generous benefits including substantial leave, telework options, a pension plan with

Qualifications

• Experience using databases to enter and retrieve data.
• Experience with Microsoft Office, Outlook, Excel, or comparable.
• Experience assisting internal and external customers via phone, email, letters, or comparable.

Responsibilities

• Analyze and record informal complaints received by the Division of Legal Services and Compliance.
• Manage the progression of complaints through the initial review process.
• Organize and coordinate screening panel meetings.
• Process the opening and closing of complaints following screening.
• Evaluate and implement best practices and procedures relating to the Unit and assigned professions.

Skills

Data entry

Microsoft Office

Customer service

Tools

SharePoint

Adobe Acrobat Pro

Job description

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The Department of Safety and Professional Services mission is to promote economic growth and stability while protecting the citizens of Wisconsin as designated by statute.

What We Are Looking For:An individual with the ability to work independently to perform theinitial analysis and processing of informal complaints for the Division Legal Services and Compliance.

Where We Are Located:This position is headquartered at the Hill Farms State Office Building in Madison, WI. Following a successful training period, this position allows the option to work remotely up to 3 days per week. All employees are generally expected to work within the State of Wisconsin. This position will be required to come into the office for training, meetings and/or operational needs. This topic will be discussed more at the time of the interview.

What We Offer: DSPS is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that rollover each year.
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

Position Summary

This Consumer Complaint Program Associateposition isresponsible for the initial analysis and processing of informal complaints received by the Division of Legal Services and Compliance against health, business, and trade professionals. This position performs administrative tasks with substantial independence in decision making and task scheduling and communicates with internal and external customers each day. Under demanding time constraints, this position is also required to produce accurate documents and maintain precise records for the complaint tracking system. Specific responsibilities include:

• Analyze and record informal complaints received by the Division of Legal Services andCompliance
• Manage the progression of complaints through the initial review process
• Organize and coordinate screening panel meetings
• Process the opening and closing of complaints following screening
• Evaluate and implement best practices and procedures relating to the Unit and assignedprofessions

Salary Information

This position is in schedule-range (02-11) with anhourly rateof $25.04, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency does not sponsor work visas.This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension.Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications

Minimally qualified applicants will have experience with the following:

• Experience utilizing databases to perform tasks such as entering and retrieving data.
• Experience using computer programs such as Microsoft Office, Outlook, Excel, or comparable. Experience may include activities such as accessing emails in a shared mailbox, creating or maintaining documents, or performing multiple level filter and/or sorting within a spreadsheet.
• Experience assisting internal and external customers with inquiries/questions utilizing the phone, email, letters or comparable.

In addition to having all of the above, well qualified applicants will have one or more of the following:

• Experience or training utilizing and maintaining online databases or uploading shared documents to shared sites, such as SharePoint or a comparable program.
• Experience analyzing, reviewing or processing consumer complaints.
• Experience utilizing Adobe Acrobat Pro or comparable to perform tasks such as combining documents, bookmarking, text recognition, and/or password-protection.

Deadline to Apply

The deadline to apply is 11:59pm CST on September 14th, 2026.