Consumer Communications & New Media Manager

Apply; Northern (KY); Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Stock options

Health benefits from Day 1

401(k) plan with company match

Remote-friendly (US)

Growth opportunities

Job summary

OnePay, a consumer fintech trusted by millions, seeks a Consumer Communications & New Media Manager to own how the internet talks about us. You’ll build relationships with reporters, podcasters, Substackers, live show hosts, and new media creators who influence consumer opinion, landing us on the right pages, shows, and newsletters.

This hands-on role requires owning a program end-to-end, not just calendar execution, with opportunities to shape messaging in a fintech-sensitive environment.

Qualifications

• 5+ years in communications, PR, or new media/creator relations.
• Active relationships with reporters, podcasters, Substackers, live show hosts, and other creators.
• Excellent writing and pitching skills — you can turn a feature into a story a host or creator wants to run.
• Comfort navigating fast-moving, informal media formats (live shows, podcast) alongside traditional press norms.
• Drive and proactivity — everyone here is a builder and executor.

Responsibilities

• Build and maintain relationships with reporters, producers, podcasters, Substackers, and new media creators across finance, tech, culture and lifestyle.
• Pitch OnePay stories and secure placements — reviews, guest appearances, interviews, newsletter features, live show segments.
• Manage inbound requests from media outlets and prioritize the right opportunities.
• Develop and manage ongoing new media partnerships that extend OnePay's reach with consumers.
• Write and edit pitches, briefing docs, talking points, and Q&A prep tailored to new media formats.
• Monitor media coverage and sentiment, flagging risks and opportunities to leadership.
• Partner with legal and compliance on messaging in a regulated, fintech-sensitive environment.
• Represent OnePay directly in interviews and appearances as needed.

Skills

Media relations

Pitching & storytelling

Writer/editorial skills

Live show formats

Proactive builder

Job description

About OnePay

OnePay is the consumer fintech trusted by millions of Americans to make money better.

Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.

We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.

We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.

But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are:

• Ready to run

• Hungry and driven by urgency

• Exceptional at what they do, with low ego

• Comfortable operating in motion

The Role

As a Consumer Communications & New Media Manager at OnePay, you will own how the internet talks about us — building relationships with traditional consumer media, the podcasters, Substackers, live show hosts, and new media creators who actually move consumer opinion today. You'll be the connective tissue between OnePay and the voices shaping how people discover and trust us — landing us on the right pages, shows, channels and newsletters, shaping the story, and making sure those conversations land with consumers. This is a hands-on, individual-contributor role for someone who wants to own a program end to end, not just execute a calendar. You will:

• Build and maintain relationships with reporters, producers, podcasters, Substackers, live show hosts, and new media creators across finance, tech, culture and lifestyle

• Pitch OnePay stories and secure placements — reviews, guest appearances, interviews, newsletter features, live show segments

• Manage inbound requests from media outlets and prioritize the right opportunities

• Develop and manage ongoing new media partnerships that extend OnePay's reach with consumers

• Write and edit pitches, briefing docs, talking points, and Q&A prep tailored to new media formats

• Monitor media coverage and sentiment, flagging risks and opportunities to leadership

• Partner with legal and compliance on messaging in a regulated, fintech-sensitive environment

• Represent OnePay directly in interviews and appearances as needed

You Bring

• 5+ years in communications, PR, or new media/creator relations, in-house or agency

• Active, demonstrated relationships with reporters, podcasters, substackers, live show hosts, and other new media creators

• Excellent writing and pitching skills — you can turn a feature into a story a host or creator wants to run

• Comfort navigating fast-moving, informal media formats (live shows, podcast) alongside traditional press norms

• Drive and proactivity — everyone here is a builder and executor

What We Offer

• Competitive base salary, stock options, and health benefits from Day 1

• 401(k) plan with company match

• Remote-friendly (US), flexible time off (FTO), and opportunities for growth

• A high-growth, mission-driven, inclusive culture where your work has real impact

Standard Interview Process

Our process varies by role. Most candidates go through:

• AI-assisted initial screen

• Interview with Talent Partner

• Technical or Hiring Manager Interview

• Team Interview

• Executive Interview

• Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [e-mail].