Consumer Collection Specialist – Tier 1

HFD; Bakersfield (CA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Consumer Collection Specialist to join their dynamic team. The role focuses on recovering consumer agreements and loans while providing excellent customer service. This position offers the flexibility of remote work and opportunities for personal growth within a fast-paced environment. Ideal candidates should possess strong negotiation skills, attention to detail, and the ability to work independently while collaborating with a team.

Benefits

Medical, Dental, Vision Insurance

401k with 4% company match

Paid time off: 10 days PTO, 6 sick days

EPIC company culture

Qualifications

• 3+ years of experience in loan servicing or collections.
• Bilingual in English and Spanish preferred.
• Knowledge of compliance and collection procedures.

Responsibilities

• Auto dial 60-120 day past due patient accounts.
• Monitor metrics for effective recovery efforts.
• Collaborate with teams on cancellations and disputes.

Skills

Negotiation skills

Innovative problem-solving

Persuasive communication

Analytical skills

Organizational skills

Attention to detail

Team collaboration

Self-motivation

Multitasking

Intermediate proficiency in Microsoft Excel

Job description

Description

Are you EPIC? Do you have the ability to demonstrate, understand, and apply HFD’s core purpose and values in all that you do? At HFD, our core purpose is to help the underserved live healthier. To accomplish this mission, we must ensure that our team is aligned with our E.P.I.C. values:

• Excellence: Always exceeding expectations!
• Passionate: Executing with boldness!
• Innovative: Pioneering a better way!
• Collaborative: Together we win!

The EPIC Compliance Officer/In-House Counsel we are looking for: The Consumer Collection Specialist is a new role for HFD, a fast-growing company that promotes from within. This role focuses on late-stage, pre-charge off recovery for consumer agreements and loans. It reports to the team lead, who reports directly to the C-suite. This position offers an excellent opportunity for a remote employee with experience in pre-charge off collections and customer service to grow with a new team. You will work within a small team but must be capable of working independently with autonomy. The role includes excellent benefits and employee-paid insurance. Compensation will depend on experience and skills.

As a Consumer Collection Specialist – Tier 1, You Will:

• Auto dial an evolving portfolio of 60-120 day past due patient accounts to bring them current.
• Work with your team towards company recovery goals, with bonus opportunities based on collective and individual performance.
• Utilize HFD’s multi-channel platform to reach out to patients via phone, dialer, email, SMS, chat, and mail.
• Collaborate with other teams to process cancellations, disputes, and refunds.
• Monitor your own metrics to ensure effective recovery efforts.
• Maintain outbound/inbound occupancy in a remote setting to meet customer needs promptly.
• Be dynamic, responsive, and proactive with customers, peers, and leadership.

Requirements:

• 3+ years of experience in loan servicing, collections, or similar in consumer credit, with negotiation skills and knowledge of collection procedures.
• Innovative problem-solving skills and soft skills for customer and team collaboration.
• Persuasive and persistent communication skills; understanding of compliance, laws, and regulations around recoveries; ability to communicate with leadership.
• Analytical skills to interpret reporting and metrics.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced call center environment.
• Typing speed of at least 30 words per minute.
• Knowledge of skip tracing and locating consumers.
• Team-oriented and collaborative mindset.
• Self-motivated, capable of working independently in a home environment.
• Flexible to adapt to changes within a new team environment.
• Proactive in sharing ideas and speaking up.
• Attention to detail and multitasking skills.
• Intermediate proficiency in Microsoft Excel.
• Bilingual in English and Spanish preferred.

Benefits:

• Medical, Dental, Vision Insurance
• 401k with 4% company match
• Paid time off: 10 days PTO, 6 sick days, 6 holidays, 1 floating holiday
• EPIC company culture