Consumer Banker IV (45th St)

First Financial Bank; Highland (CA); On-site; USD 32,456 - 39,082; Full time

Benefits offered by this job

Thoughtful benefits and programs

Job summary

First Financial Bank in Highland, California, is seeking a Consumer Banker to manage client relationships and assist with financial services. The role requires 3-4 years of retail banking experience and strong consultative selling skills.

Successful candidates will demonstrate a solid understanding of consumer and commercial products. The position offers a competitive pay range of $23.56 – $28.37 per hour, along with thoughtful benefits to support well-being.

Qualifications

• 3-4 years of client experience and retail banking.
• Ability to work both independently and as part of a team.
• Strong product knowledge related to consumer and commercial deposits.

Responsibilities

• Open accounts and perform maintenance.
• Support client engagement through calls and follow-ups.
• Ensure adherence to compliance procedures.

Skills

Client experience

Consultative, needs-based selling

Product knowledge

Teamwork

Strong communication skills

Familiarity with consumer and small business credit

Education

Bachelor’s Degree or equivalent experience

Job description

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Responsibilities

• Perform necessary functions to open accounts and perform maintenance
• Run a Teller drawer as deemed necessary by management
• Support client engagement through active calling, client conversations, and follow up
• Conduct daily activities that align with the FFB Experience, including partnering with appropriate internal constituencies to bring the appropriate level of expertise to the client, ensuring client follow‑up calls are conducted in the proper time frame, and maintaining all operational and risk management standards
• Assist clients in transacting business within the branch, drive‑thru, by phone and email
• Model the way for peers and coworkers aligned with First Financial’s Mission and Values
• Ensure adherence to all compliance and regulatory procedures
• Track, report and communicate business results and activities to the FCM Partner
• Work with District Specialists to execute retail strategies and objectives to attract, retain and grow core client relationships, fulfill clients’ financial needs and provide a First Class Client Experience
• Function as the client’s personal trusted advisor by adding value and building deep client relationships through the First Client Conversation Model
• Participate and lead in the FFB Experience by being active in site center huddles and meetings to support sales and service activities
• Consistently meet or exceed sales, service and referral goals set by management, by collaborating effectively with the team, District, and lines of business to assist clients with their financial needs
• Provide digital assistance and service for clients establishing or needing support in utilizing the bank’s online offering
• Assist the branch team, FCM and other District leaders and associates in sharing knowledge, onboarding and developing newer associates, solving staffing challenges at a team level, and participating in the success and overall improvement of the District/Region across all sales, service and operational objectives
• Stay informed and up to date on all bank products, processes and procedures, especially those that are most complex

Qualifications

• 3‑4 years of client experience and retail banking
• Demonstrated success with consultative, needs‑based selling
• Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management
• Ability to work both independently and as part of a team
• Bachelor’s Degree or equivalent experience
• Strong oral and written communication skills
• Familiarity with consumer and small business credit
• Strong product knowledge relating to consumer and commercial suite of products and services

Preferred Knowledge and Skills

• Supervisory responsibilities

Physical Requirements

• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Occasionally walks
• Frequently sits, stands and drives

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Pay Range

$23.56 – $28.37

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide.

All roles are incentive eligible with the exception of Co‑Op, Intern, or Student positions.

EEO Statement

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E‑Verify Employer.