District Consumer Banker II

First Financial Bank; Seymour (IN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Incentives eligibility

Job summary

First Financial Bank is seeking a Consumer Banker in Indiana. You will nurture existing client relationships and prospect new clients, booking business and coordinating with Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management teams.

You will open accounts, perform maintenance, and support clients via in-branch, drive-thru, phone, and email while delivering the First Financial Bank Experience. Travel is limited to 60 miles per day.

Qualifications

• 3-4 years client service experience in a retail environment.
• 3-4 years sales and service experience with success in achieving goals.
• Possesses a strong level of bank product knowledge and sales skills.

Responsibilities

• Open accounts and perform maintenance as needed.
• Handle teller drawer duties as assigned.
• Engage clients through calls, conversations and follow up.
• Align daily activities with The First Financial Bank Experience.
• Collaborate with internal partners to provide appropriate solutions.
• Ensure timely client follow up and maintain compliance.
• Assist clients in person, by phone, email or drive-thru.
• Model First Financial’s mission and values in actions.
• Adhere to all regulatory requirements and risk controls.
• Work with District Specialists to grow core client relationships.
• Act as trusted advisor using the First Client Conversation Model.
• Participate in site huddles to support sales and service goals.
• Meet or exceed sales, service and referral targets.
• Provide digital support for online banking offerings.
• Stay informed on bank products and procedures.
• Travel up to 60 miles per day between centers.

Skills

Client service

Sales

Bank product knowledge

Education

High school diploma or GED

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Essential Functions/Responsibilities

• Perform necessary functions necessary to open accounts, perform maintenance.
• Run a Teller drawer as deemed necessary by management
• Support client engagement through active calling, client conversations, and follow up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• The CB is responsible for adherence to all compliance and regulatory procedures.
• Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST ClassClient Experience.
• Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering.
• Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.
• Daily travel shall not exceed 60 miles per day.
• Travel between banking centers as well as mileage reimbursement above current commute will qualify for business related reimbursement

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 3-4 years client service experience in a retail environment.
• 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
• High school diploma or general education degree (GED) is required.
• May obtain notary authorization
• Possesses a strong level of bank product knowledge and solid sales skills.

Preferred Knowledge and Skills

• Level of Complexity and Scope
• Degree of Independence and Decision-Making
• Required Supervisory Responsibilities
• Physical Requirements
• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures.

This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Pay Range

$18.00- $20.19/hour

Benefits

• We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.
• Incentive EligibilityAll roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.