Consumer Banker III (Speedway)

First Financial Bank; Indianapolis (IN); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Pay range $19.47–$23.56 per hour.

Incentive eligibility for most roles

EEO compliant / E-Verify employer

Job summary

First Financial Bank seeks a Consumer Banker in Indianapolis to deepen client relationships and drive business through direct bookings and referrals to internal partners. You will open accounts, perform maintenance, and support client engagement via calls and conversations.

The role emphasizes compliance, risk management, and delivering a FIRST Class Client Experience, while collaborating with districts and lines of business to meet goals.

Qualifications

• 3–4 years coaching/mentoring in a retail environment.
• 3–4 years sales and service with a track record of achieving sales and service goals.
• 3–4 years demonstrated success in achieving performance goals.
• High school diploma or GED.
• 4–5 years of related experience/training; or equivalent education/experience.
• Associate’s or Bachelor’s degree and/or banking experience preferred.

Responsibilities

• Open accounts and perform maintenance.
• Run a Teller drawer as needed.
• Support client engagement through active calling and follow-up.
• Partner with internal teams to provide service or solutions.
• Ensure timely client follow-up calls and maintain risk standards.
• Assist clients in transacting in-branch, by phone and by email.
• Meet or exceed sales, service and referral goals with teams.

Skills

Coaching/Mentoring

Sales experience

Performance goals

Customer service

Education

HS diploma or GED

Associate/Bachelor's degree preferred

Job description

Overview

The Consumer Banker works with existing FFB clients and prospects new ones to deepen client relationships and drive business through direct booking and referrals to internal partners such as Mortgage, Wealth, Small Business Banking, Commercial, and Treasury Management.

Key Responsibilities

• Perform necessary functions to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow‑up.
• Partner with internal constituencies to bring appropriate expertise for service or solutions.
• Ensure client follow‑up calls are conducted within the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone and email.
• Model leadership and alignment with First Financials Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Track, report, and communicate business results and activities to the FCM partner.
• Work with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships and provide a FIRST Class Client Experience.
• Act as a client’s personal trusted advisor using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience through site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management by collaborating with teams, District, and lines of business.
• Provide digital assistance and service to clients utilizing the bank’s online offering.
• Maintain knowledge of all bank products, processes, and procedures.

Qualifications

• 3–4 years of experience coaching and/or mentoring in a retail environment.
• 3–4 years of personal experience in sales and service with a track record of achieving sales and service goals in a retail environment.
• 3–4 years of demonstrated success in achieving performance goals.
• High school diploma or GED.
• 4–5 years of related experience and/or training; or an equivalent combination of education and experience.
• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.
• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to lead teams and outside sales efforts.
• Works with limited supervision, follows established guidelines, and applies guidelines with proficiency.

Supervisory Responsibilities

• Supports the management needs for the FCM.
• Supports the management needs of market leadership.

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures, including Bank Secrecy Act, Anti‑Money Laundering, OFAC, and Suspicious Activity reporting requirements, and all lending and deposit compliance requirements.

Development and Training

• Transaction Processing & Regulatory Understanding
• Client Conversation Workshop 1.0
• Client Conversation Workshop 2.0
• Consumer Banking Certification: Intro to Networking, COI and Community Development
• Consumer Banking Certification: Business Management Tool & Resources (FirstForce Training)
• Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification: Loan Application and Communication
• Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
• Consumer Lending Certification: Understanding Credit Reporting, DTI, T‑Chart
• Consumer Lending Certification: Understanding Underwriting & Processing
• Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
• Small Business Business Deposit Certification: Treasury, Public Funds, IOLTA/IOTA, DACA
• Small Business Client Conversation Business Lending Certification: Intro Understanding Business Credit, Underwriting & Products
• WorkLife WorkLife Banking Certification: Prospecting new WorkLife Opportunities
• WorkLife Banking Certification: Facilitating WorkLife Presentations
• WorkLife Banking Certification: Business Management Tool (FirstForce to manage opportunities and relationships)
• Community Development Certification: Developing COI/relationships with Community Organizations
• Community Development Certification: Understanding Financial Literacy Programs
• Community Development Certification: Facilitating Financial Literacy
• Community Development Certification: Give First

Benefits

• Pay range $19.47–$23.56 per hour.
• Relevant, thoughtful benefits and programs that support associates' holistic wellbeing.
• All roles are incentive eligible except Co‑Op, Intern, and Student positions.
• Non‑discrimination policy in accordance with federal, state, and local laws.
• EEO statement: We are an E‑Verify Employer.

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate on the basis of age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.