Consumer Banker II

Fifth Third Bank, N.A.; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank is seeking a Consumer Banker II in Cincinnati, OH. This role delivers a high-quality customer experience by discussing a full range of banking products over the phone and supporting existing customers in an inbound call center.

The position emphasizes consultative needs assessment, recommending tailored solutions, and collaborating with internal partners to meet customer goals while adhering to bank policies and risk controls.

Qualifications

• High School Diploma or GED and 1 year customer service or call center experience
• Ability to manage customer experience and financial consultation over the phone
• S.A.F.E. Act registration required at employment through NMLS
• Ability to represent Fifth Third Bank professionally in verbal and written communication

Responsibilities

• Provide an exceptional customer experience through solution-based conversations across Fifth Third banking products over the phone
• Support existing customers by enhancing relationships in an inbound call center and assist marketing efforts
• Apply knowledge of products and needs assessment to tailor recommendations
• Collaborate with internal partners to ensure customer needs are met
• Follow the Bancorp Code of Business Conduct and Ethics and related policies
• Other duties as assigned

Skills

Customer service

Call center

Communication

Decision making

Education

High School Diploma

College degree or military experience

Job description

Cincinnati, OH

Full time

R72655

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

This role will provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as well as supporting the banks marketing efforts.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals


• Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions


• Maintain a well-developed, working knowledge of products, services, and processes offered


• Work collaboratively with internal partners to ensure customer's needs are met


• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp


• Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experience


• Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone


• Ability to professionally represent Fifth Third Bank in verbal and written communication


• Demonstrated ability in making sound decisions


• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this position

Consumer Banker II

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION

Cincinnati, Ohio 45227

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.