Consumer Affairs Manager I

Jayco Family; Middlebury (IN); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical Insurance plan options

Vision insurance

Disability and Life Insurance

401k plan with match

On-site Fitness Center

Health Clinic for employee use

Employee Assistance Program

Résumé du poste

Jayco seeks a dedicated attorney-adjacent professional to manage product disputes and settlements. You will represent Jayco in arbitration, mediation, or dispute resolution, investigate complaints, and negotiate settlements to avoid litigation.

Responsibilities include coordinating responses to interrogatories, preparing event chronologies, and working with corporate counsel to strategize defenses. Remote work is not available; this is a full-time role requiring travel as needed.

Qualifications

• Minimum 3 years related experience and knowledge equivalent to a bachelor’s degree is required.
• General knowledge of federal and state product liability laws and lemon laws.
• Significant general product knowledge and familiarity with RV codes and standards.
• General knowledge of legal terms and warranty language.
• Excellent record retention skills are required.
• Strong communication skills are required.
• Strong customer service or manufacturing background preferred.
• Proficient in Microsoft Office software.
• Must be able to influence others at all levels inside and outside of the company.
• Strong organizational skills with the ability to prioritize multiple projects efficiently.

Responsabilités

• Provide case management for all product matters representing Jayco’s interests in arbitration, mediation or dispute resolution.
• Investigate consumer complaints; negotiating resolutions/settlements.
• Prepare chronologies of significant events, repair history and fact analysis.
• Work with corporate legal counsel providing accurate education, information and strategies for our specific issues in order for counsel to provide best defense in legal matters.
• Respond to and coordinate responses to interrogatories, production of documents, product and case research and supplier support.
• Participating in or coordinating others’ participation in depositions.
• Communicating risk assessments to management via Unit Settlement Summaries.
• Monitor all property damage, injury and death claims relating to Jayco product.
• Manage legal releases, title securement, title branding, vehicle resale and disclosure notices, damage disclosures and final costs.
• Responds to attorney general letters, BBB complaints, magazine letters and attorney demand letters made on behalf of retail owners.
• Communicates legal information to appropriate personnel within the company.
• Reviews and communicates with Customer Service, dealer, and supplier personnel on potential hot or legal issues and lemon laws.
• Reviews company brochures, owner’s manuals, policy and procedure manuals, etc. suggesting improvements for legal compliance.
• Identifies potential legal or safety issues as identified by dealers and consumers; communicates and/or makes recommendations on improvement or resolution.
• Responsible for making settlement decisions independently within their authorization limits.

Connaissances

Strong communication skills

Record retention

Influence others

Organizational skills

MS Office

Customer service

Manufacturing background

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

Purpose: This position exists to resolve product related disputes and authorize settlements as the last internal step before litigation or arbitration.

Essential Functions:

• Provide case management for all product matters representing Jayco’s interests in arbitration, mediation or dispute resolution.
• Investigate consumer complaints; negotiating resolutions/settlements.

Additional Functions:

• Prepare chronologies of significant events, repair history and fact analysis.
• Work with corporate legal counsel providing accurate education, information and strategies for our specific issues in order for counsel to provide best defense in legal matters.
• Respond to and coordinate responses to interrogatories, production of documents, product and case research and supplier support.
• Participating in or coordinating others’ participation in depositions.
• Communicating risk assessments to management via Unit Settlement Summaries.
• Monitor all property damage, injury and death claims relating to Jayco product.
• Manage legal releases, title securement, title branding, vehicle resale and disclosure notices, damage disclosures and final costs.
• Responds to attorney general letters, BBB complaints, magazine letters and attorney demand letters made on behalf of retail owners.
• Communicates legal information to appropriate personnel within the company.
• Reviews and communicates with Customer Service, dealer, and supplier personnel on potential hot or legal issues and lemon laws.
• Reviews company brochures, owner’s manuals, policy and procedure manuals, etc. suggesting improvements for legal compliance.
• Identifies potential legal or safety issues as identified by dealers and consumers; communicates and/or makes recommendations on improvement or resolution.
• Responsible for making settlement decisions independently within their authorization limits.

Required Experience/ Knowledge:

• Minimum 3 years prior related experience and knowledge equivalent to a bachelor’s degree is required.

Preferred Experience/ Knowledge:

• General knowledge of federal and state product liability laws and lemon laws.
• Significant general product knowledge and familiarity with RV codes and standards.
• General knowledge of legal terms and warranty language.

Necessary Skills & Abilities:

• Excellent record retention skills are required.
• Strong communication skills are required.
• Strong customer service or manufacturing background preferred.
• Proficient in MicroSoft Office software.
• Must be able to influence others at all levels both inside and outside of the company.
• Strong organizational skills with the ability to prioritize multiple projects efficiently while maintaining a positive attitude.

Work Requirements:

• This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day.
• Requires ability to occasionally travel between field locations.
• Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to frequently lift and move up to 10 pounds.
• This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
• Remote work: not available.
• Supervisory duties: None.
• Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Jayco offers a generous benefits package including:

• (2) Medical Insurance plan options, HSAs, and FSAs
• Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
• Vision insurance
• Disability and Life Insurance
• 401k plan with an annual discretionary match
• On-site Fitness Center access (IN only)
• Health Clinic for employee use (IN only)
• Employee Assistance Program (EAP) Benefits