Consumer Access Specialist Virtual

AdventHealth; Tampa (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare organization in Tampa is seeking a dedicated individual for a full-time role focusing on patient registration and eligibility verification. The position offers comprehensive benefits including paid days off from day one and a student loan repayment program. Ideal candidates will possess a high school diploma, with relevant healthcare and customer service experience, and are encouraged to apply to advance their careers in a supportive environment.

Benefits

Paid Days Off from Day One

Student Loan Repayment Program

Opportunities for career development

Access to wellbeing resources

Qualifications

• Minimum of 1 year relevant healthcare experience.
• At least 1 year of customer service experience.
• Prior experience in collections is required.

Responsibilities

• Ensure patients are appropriately registered for all service lines.
• Obtain pre-certifications and authorizations, make financial arrangements.
• Maintain communication with clinical partners to enhance patient experience.

Skills

Customer Service

Accountability

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Paid Days Off from Day One
- Student Loan Repayment Program available
- Opportunities for career development and advancement within the organization
- Access to whole person wellbeing resources and mental health support
- Full-time schedule with consistent hours from Monday to Friday, 10:30 AM to 7:00 PM

What to Expect (Job Responsibilities):
- Ensure patients are appropriately registered for all service lines and perform eligibility verification
- Obtain pre-certifications and authorizations, make financial arrangements, and request payments for services
- Maintain effective communication with clinical partners to enhance patient experience
- Provide PBX (switchboard) coverage and support as needed
- Meet and exceed productivity standards set by department leadership

What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum of 1 year of relevant healthcare experience
- At least 1 year of customer service experience
- Prior experience in collections is required
- Strong accountability in maintaining working relationships with clinical partners

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare setting with a focus on patient access or registration processes
- Familiarity with eligibility verification and authorization processes

#HealthcareServices #PatientExperience #CareerDevelopment #WellbeingResources #CustomerService

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