Consumer Access Specialist Part Time Zephyrhills

adventhealth; Wesley Chapel (FL); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403(b) Plan

Parental Leave

Career Development

Job summary

AdventHealth Wesley Chapel is seeking a Part-time Financial Counselor to assist patients with billing questions, estimate financial responsibility, and set up payment plans. You will collect payments, explain options, and connect patients with counseling or Medicaid resources as needed.

This role supports clinical and consumer access teams, maintains accuracy in cash handling, and follows CMS, EMTALA, and HIPAA guidelines in a busy healthcare environment.

Qualifications

• Mature judgement in dealing with patients, physicians, and insurance representatives. [Preferred]
• Excel familiarity [Preferred]
• Ability to operate general office machines. [Preferred]
• Ability to learn and perform multiple tasks and organize work.
• Ability to communicate professionally and effectively.
• Adaptability in changing healthcare environment.
• Attention to detail. [Preferred]
• CMS HIPAA compliance [Preferred]

Responsibilities

• Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required.
• Calculates patients' co-pays, deductibles, and co-insurance, providing estimates of financial responsibility prior to service.
• Advises patients of expected costs, collects payments, or sets up payment agreements.
• Contacts insurance companies to obtain and verify eligibility and benefits.
• Registers patients for all services while ensuring excellent customer service.

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Part time

Shift:

Night-Weekend (United States of America)

Address:

5170 Chapel Commerce Dr

City:

Wesley Chapel

State:

Florida

Postal Code:

33543

Job Description:

• Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required.
• Calculates patients' co-pays, deductibles, and co-insurance, providing personalized estimates of financial responsibility prior to service.
• Advises patients of expected costs, collects payments, or makes appropriate payment agreements.
• Attempts to collect patient cost-sharing amounts and outstanding balances before service when necessary.
• Informs patients of convenient payment options and follows deferral procedures as required.
• Connects patients with financial counseling or Medicaid eligibility vendors and assists with Customer Service-related inquiries.
• Discusses financial arrangements for newborns with legal guardians, informs patients of the timeframe for enrolling a newborn in coverage, and provides necessary documentation.
• Performs cashiering functions such as collections and cash reconciliation with accuracy in support of pre-established legal and financial guidelines.
• Maintains a working relationship with clinical partners to ensure open communications between clinical, ancillary, and Consumer Access departments.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and arranges relief coverage during extended time away from assigned registration area.
• Contacts insurance companies to obtain and verify insurance eligibility and benefits, correcting demographic, insurance, or authorization-related errors.
• Registers patients for all services, ensuring accuracy and consistently provides excellent customer service.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Mature judgement in dealing with patients, physicians, and insurance representatives. [Preferred]
• Intermediate knowledge of Microsoft programs including Excel and familiarity with database programs [Preferred]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner. [Preferred]
• Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion. [Preferred]
• Ability to communicate professionally and effectively, both verbally and written [Preferred]
• Ability to adapt in ever changing healthcare environment. [Preferred]
• Ability to follow complex instructions and procedures, with a close attention to detail. [Preferred]
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies. [Preferred]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Work Experience:

• 1+ year consumer access or related experience [Required]
• 2+ years of direct consumer access experience [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.80 - $28.48

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.