Consumer Access Specialist Birth Center Part Time Weekends

AdventHealth

Kansas

On-site

USD 25,000 - 39,000

Part time

6 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO from Day One

403(b) retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Kansas is seeking a Patient Access Specialist to support registration, insurance verification and billing tasks across weekend shifts. You will interact with patients, collect demographics, and liaise with clinical and administrative teams to ensure accurate and timely processing of healthcare services.

Strong customer service, familiarity with EHR/EMR systems, and knowledge of HIPAA and CMS requirements are essential. Bilingual English/Spanish is a plus where needed.

Qualifications

Excellent customer service skills with patients and staff.
Knowledge of insurance benefits and healthcare terminology.
Ability to navigate EHR/EMR systems and Microsoft Office.
Bilingual English/Spanish preferred when relevant.

Responsibilities

Perform Medicare compliance reviews and patient billing tasks.
Register patients and collect demographics and insurance details.
Coordinate with departments to ensure smooth patient experience.
Provide coverage for PBX and cashiering duties as needed.
Document payer decisions and payment arrangements.

Skills

Customer service

Microsoft Office

EHR/EMR systems

Communication skills

HIPAA compliance

Education

High school diploma or equivalent

Associate degree

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule

Part time

Shift

Day-Weekend (United States of America)

Address

9100 W 74TH ST

City

SHAWNEE MISSION

State

Kansas

Postal Code

66204

Job Description

Hours

Saturday and Sunday 9am - 730pm/Every other weekend

Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. Collects critical demographic information from patients and confirms insurance details. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. Attends department meetings and promotes positive dialogue within the team. Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. Performs cashiering functions such as collections and cash reconciliation accurately. Other duties as assigned.

Knowledge, Skills, and Abilities

Demonstrates sound judgment when interacting with patients, physicians, insurance representatives, and other stakeholders.
Working knowledge of Microsoft Office applications, database programs, and electronic health record (EHR/EMR) systems.
Ability to use standard office equipment and technology required to perform the essential functions of the role.
Ability to learn and manage multiple tasks while organizing work efficiently and systematically.
Ability to communicate professionally and effectively, both verbally and in writing.
Ability to adapt to changes in the healthcare environment.
Ability to follow complex instructions and procedures with attention to detail.
Adheres to applicable government requirements, including CMS, EMTALA, and HIPAA, as well as organizational policies.
Understands HIPAA privacy requirements and maintains appropriate confidentiality of patient information.
Basic to intermediate knowledge of medical terminology.
Knowledge of insurance benefits and ability to interpret benefit information.
Advanced knowledge of insurance benefits and related processes.
Advanced knowledge of hospital electronic medical record systems.
Demonstrates strong customer service skills and experience in a customer service-related environment.
Bilingual proficiency in English and Spanish preferred, when relevant to the needs of the role.

Education

High school diploma or equivalent — Required
Associate degree — Preferred

Work Experience

1+ year of customer service experience — Preferred
1+ year of relevant healthcare experience — Preferred
1+ year of revenue cycle experience — Preferred

Additional Information

Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position, in accordance with applicable law.

Licenses and Certifications