Consulting Solutions Engineer
Adaptavist
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Benefits offered by this job
Job summary
The Adaptavist Group is seeking a Consulting Solutions Engineer with strong pre-sales experience and fluency in Italian. You will guide technical engagements across DevOps, Service Management, and Work Management, leading workshops, demos, and PoCs to align technical capabilities with business outcomes.
This remote-friendly role collaborates with Account Executives and Field CTO Practices to accelerate deals and craft scalable, customer-focused architectures.
Qualifications
- Italian language fluency is required (written and verbal).
- Experience in Solutions Engineering or consulting roles.
- Strong pre-sales and customer-facing technology experience.
- Hands-on with CI/CD tools and cloud platforms.
- Knowledge of ITSM/ITIL and Jira Service Management.
- Experience with DevOps and work management tools.
Responsibilities
- Partner with Account Executives to cover technical sales aspects.
- Lead discovery sessions across DevOps, Service Management and Work Management.
- Deliver tailored demos for CI/CD, ITSM/ESM, and work management use cases.
- Create solution scopes and pricing inputs for quotes and SOWs.
- Own proof-of-concept delivery to validate solutions.
- Respond to RFPs/RFIs with technical input.
Skills
Tools
Job description
Working at The Adaptavist Group
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!
We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.
Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.
Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Read our full list of benefits
The Consulting Solutions Engineer is a key member of the pre-sales organisation, responsible for driving technical engagement and supporting revenue growth by positioning integrated solutions across DevOps, Service Management, and Work Management. This role partners closely with Account Executives and Field CTO Practices to understand customer challenges and design solutions that improve software delivery, service operations, and team collaboration.
Acting as the technical lead (Solution Owner) during pre-sales engagements, the role focuses on discovery, solution design, and validation across a broad range of use cases from CI/CD and cloud automation to IT service management and enterprise workflow optimisation. The successful candidate will lead workshops, deliver tailored demonstrations, and develop proof of concepts that clearly align technical capabilities with business outcomes.
This role is critical in influencing technical and business decision-making, accelerating deal progression, and increasing win rates by presenting cohesive, scalable solutions that connect development, operations, and business teams.
- Partner with Account Executives to support all technical aspects of the sales cycle
- Lead discovery sessions to understand customer needs across DevOps, Service Management and Work Management domains
- Deliver tailored demonstrations spanning CI/CD, ITSM/ESM workflows, and work management use cases
- Own the creation of solution scoping documents and pricing inputs that allow for quotes and SOWs to be generated that accurately reflect customer requirements and proposed solutions
- Own and deliver proof of concept (POCs) to validate proposed solutions
- Respond to RFPs/RFIs with high-quality, solution-oriented technical input
- DevOps : Design end-to-end DevOps solutions including CI/CD pipelines, infrastructure as code, and cloud-native architectures
- Service Mgmt : Design end-to-end service management solutions across ITSM, ESM, and workflow automation
- Work Mgmt : Design scalable work management solutions that support team collaboration and operational efficiency
- Translate business and technical requirements into scalable, secure, and user-centric architectures
- Define workflows, data models, integration patterns, and automation strategies
- Produce architecture diagrams and technical documentation
- Act as a trusted advisor across software delivery, service operations, and team collaboration
- Guide customers in adopting best practices in DevOps, Service Management and Work Management
- Advise on operating models, governance, and transformation and optimisation strategies
- Help organisations improve efficiency, visibility, and cross-team alignment
- Demonstrate expertise across DevOps (CI/CD, cloud, containers), Service Management (ITSM/ESM), and Work Management (project/workflow tools)
- Map customer processes to platform capabilities and recommend improvements
- DevOps : Support customers in understanding deployment models, integration patterns, and operational considerations
- Work Mgmt : Support discussions around reporting, dashboards, resource planning, and workflow optimisation
- Service Mgmt : Support discussions around service design, SLA management, reporting, and continuous improvement
- Stay current with emerging tools, frameworks, and industry trends
- Collaborate with Field CTO Practices and marketing teams to relay customer feedback and influence roadmap decisions
- Work closely with Sales and Delivery teams to ensure smooth transition from pre-sales to implementation
- Contribute to internal knowledge sharing, demo environments and reusable solution assets
- Establish and build networks within our core vendor partnerships
This is very much a wish list - outside of the language requirement for Italian, please don't hesitate to apply if you have some but not all of the below experience:
- Fluent Italian skills, written and verbal
- Experience in Solutions Engineering or a Consulting roles
- Strong experience in pre-sales or customer-facing technical roles
- DevOps
- Hands-on experience with CI/CD tools (e.g., GitLab, Harness, GitHub Actions, Jenkins, Bitbucket, TeamCity)
- Experience with cloud platforms (AWS, Azure, or GCP)
- Experience with secrets management platforms (Vault, AWS Secrets, Azure Secrets)
- Strong understanding of containerisation and orchestration (Docker, Kubernetes, EKS, OpenShift)
- Knowledge of DevOps frameworks (e.g., Space, DORA, CALMS, Teams Topologies)
- Experience with Infrastructure as Code (Terraform, CloudFormation)
- Proficiency in scripting/programming (e.g., Python, Bash, or Go)
- Service Mgmt
- Hands-on experience with service management platforms (e.g., Jira Service Management, ServiceNow, or similar)
- Solid understanding of IT Service Management (ITSM) processes (incident, problem, change, request)
- Knowledge of service management frameworks (e.g., ITIL)
- Work Mgmt
- Hands-on experience with work/project management platforms (e.g., Jira, Asana, Monday.com, or similar)
- Strong understanding of workflow design, task management, and team collaboration tools
- Strong communication, presentation, and stakeholder management skills
- Ability to translate complex technical concepts into clear business value
- Experience running workshops, demos, and dis
We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.
You can read them here
From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
Check out our WORK180 page
Check out our Flexa page
We look forward to your application!
At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status.
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