Consulting Operations Specialist

Elevate Digital; Cornelius (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Elevate Digital is seeking a senior operations professional to join as a direct-hire leader in the PMO and resource-management space inNorth Carolina. The role requires 5+ years in operations or consulting with 2+ years in Jira administration and hands-on Jira/Confluence experience.

Strong AI-assisted operations skills are essential. YOU will oversee staffing and scheduling processes, collaborate with cross-functional teams, and manage collaboration tools (Slack, Teams, SharePoint).

Qualifications

• Bachelor's degree in Business, Operations, or a related field or equivalent professional experience.
• Minimum of 5 years in operations, PMO, resource management, or professional services/consulting.
• At least 2 years in a dedicated Jira administration capacity.
• Hands-on Jira and Confluence administration experience; Jira Financial Manager and Tempo preferred.
• Proficiency with AI assistants for operational work.
• Hands-on Microsoft 365 administration (Azure/Entra ID, Exchange, Teams).
• Experience supporting staffing, scheduling, or resource-allocation processes.
• Experience administering collaboration tools (Slack, Teams, SharePoint) preferred.
• PM/PMO experience; PMP or CAPM a plus.
• Experience working in an Agency environment.

Skills

PMO / Operations leadership

Staffing and scheduling

Resource allocation

Agency environment experience

Experience with AI assistants for ops

Education

Bachelor's degree in Business, Operations, or related field

Tools

Jira administration

Confluence administration

Jira Financial Manager

Tempo

Azure / Entra ID

Exchange

Microsoft Teams

Slack

SharePoint

Microsoft 365 administration

OpenAI / Claude / Copilot

Job description

This is a direct-hire position--NO C2C or sponsorship is available.

MUST HAVES:

• Bachelor's degree in Business, Operations, or a related field, or equivalent professional experience
• Minimum of 5 years of experience in operations, PMO, resource management, or a professional services / consulting environment, including at least 2 years in a dedicated Atlassian administration capacity
• Hands-on Jira and Confluence administration experience required; Jira Financial Manager and Tempo experience strongly preferred
• Demonstrated proficiency with AI assistants (Claude, OpenAI / ChatGPT, Microsoft Copilot, Atlassian Rovo) for operational work required
• Hands-on Microsoft 365 administration — Azure / Entra ID, Exchange, and Teams — required
• Experience supporting staffing, scheduling, or resource-allocation processes
• Experience administering collaboration tools (Slack, Microsoft Teams, SharePoint) preferred
• Project or program management experience — formal certification (PMP, CAPM) or hands-on delivery PM experience — a plus
• Experience working in an Agency environment