Consulting Director, Claims Strategy and Execution

CNA Financial; Chicago (IL); On-site; USD 97,000 - 189,000; Full time

Benefits offered by this job

Benefits package

Job summary

CNA Financial seeks a Consulting Director to lead Claims Strategy and Execution across Professional Services and Healthcare segments, guiding senior leaders and cross-functional teams.

This individual contributor role requires deep insurance and claims expertise, strategic thinking, and strong communication skills to drive policy improvements, performance reviews, and staff development across multiple lines of business.

Qualifications

• Senior-level knowledge of insurance and claims principles, practices, and procedures.
• Excellent critical-thinking, analytical and problem-solving skills.
• Ability to operate in a fast-paced, cross-functional environment with multiple work streams.

Responsibilities

• Collaborates with and influences senior leadership in development and implementation of Claims strategies and processes.
• Acts as claims technical expert to diagnose and act on improvement opportunities within LOB.
• Provides technical claims support to mobilize on quick wins and key strategic initiatives.
• Drives improvement of claim policies, business strategies and goals with performance evaluation.
• Manages cross-functional strategy execution progress reviews.

Skills

Leadership

Analytical thinking

Cross-functional collaboration

Insurance & claims principles

Communication & facilitation

MS Excel / data skills

Education

Bachelor's Degree

Master's preferred

Tools

Microsoft Office Suite

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA is a market leader in providing professional liability and medical malpractice coverage for professional services and healthcare providers and facilities. We are currently seeking a Consulting Director to lead Claims Strategy and Execution projects and initiatives for these segments. This individual contributor role will work across Professional Services and Healthcare segments: Architects & Engineers, Accounting, Program & Large Law, and Real Estate Professionals as well as Allied Healthcare Facilities, Aging Services, and Allied Health Providers.

JOB DESCRIPTION

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Collaborates with and influences senior leadership in the development and implementation of Claims strategies and processes.
• Acts as claims technical expert on behalf of their organization/lines of business to key business partner in order to diagnose and take action on improvement opportunities within LOB.
• Provides technical claims support to business partners to mobilize on 'quick wins and key strategic initiatives.'
• Drives improvement of Claim policies, business strategies and goals, regularly evaluating performance against goals, and holding team accountable for achieving desired results.
• Manages outcomes through implementation of cross-functional strategy execution progress reviews.
• Acts as point person to identify, scale, and implement development materials for staff and impact talent management.
• Drives communication and plans within organization from functional Claims areas and key business partners including Finance, Actuary and Underwriting.
• Works within LOB to establish consistency in core processes and tools to drive claims outcomes.
• May perform additional duties as assigned.

Reporting Relationship

Senior Vice President

Skills, Knowledge & Abilities

• Senior level knowledge of insurance and claims principles, practices, and procedures.
• Excellent critical-thinking, analytical and problem-solving skills.
• Ability to operate in a fast paced, cross-functional environment with the ability to create and manage work plans across multiple work streams, owners, and teams.
• Ability to identify and address barriers to execution and drive outcomes.
• Excellent communication, presentation, and facilitation skills with the ability to effectively design and run group meetings and large workshops.
• Ability to effectively interact with all levels of CNA's internal and external business partners.
• Knowledge of Microsoft Office Suite, and other business-related software especially in working with exporting data from various databases and compiling reports in MS Excel and other software tools.

Education & Experience

• Bachelor's Degree, Master's preferred, in related discipline or equivalent work experience.
• Typically a minimum of ten years of related work experience. Experience in Property and Casualty Insurance strongly preferred, Professional Services Liability and/or Healthcare Medical Malpractice experience is a plus.

Benefits

• CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals

Salary

In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.