Complex Claims Consulting Director - Mass Tort Unit

CNA Insurance; New York (NY); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance in New York, NY, seeks an experienced Claims Leader to oversee complex commercial claims, from coverage determinations to settlements and litigation strategies.

The role requires a bachelor’s degree (master’s or JD preferred), 10+ years in claims or legal work, and an active adjuster license within 90 days where applicable. Strong negotiation, leadership, and analytical skills are essential.

Qualifications

• Bachelor's degree and/or JD preferred; equivalent experience accepted.
• 10+ years in claims or legal roles with success record.
• Licensed Insurance Adjuster within 90 days where applicable.

Responsibilities

• Assess coverage obligations and analyze policy language to prepare determinations.
• Lead and manage complex commercial claims with long-tail exposure.
• Deliver exceptional service and drive improvements across claims handling.
• Set reserves considering coverage, liability and damages.
• Develop strategies with partners; negotiate settlements and manage litigation.
• Mentor peers and provide training on claims best practices.

Skills

Insurance knowledge

Communication skills

Analytical thinking

Negotiation skills

Leadership

Education

Bachelor's degree

Master's preferred or JD

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION

Essential Duties & Responsibilities

• Assess coverage obligations including analyzing policy language in order to recommend and prepare written coverage determinations. Partners with coverage counsel, as applicable.
• Manages an inventory of the most complex commercial claims, which generally involve multiple years of coverage, have significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies which may include pursuit of risk transfer, extensive negotiations and management of complex litigation.
• Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services.
• Sets and manages timely and adequate reserves considering coverage, liability, and damages.
• Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that often includes negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
• Proactively and independently coordinates, leads, and executes on agreed upon strategies.
• Prepares and presents high exposure matters to senior leadership, counsel, and others.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed.

May perform additional duties as assigned.

Skills, Knowledge & Abilities

• Expert knowledge of commercial insurance industry, products, policy language, coverage, issues pertaining to legacy liabilities, and claim practices.
• Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis, and recommendations in a concise manner to senior management, as well as with external business partners and customers.
• Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous and challenging business problems.
• Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies.
• Strong work ethic with demonstrated time management, organizational skills, sound judgment, and an ability to work independently.
• Ability to drive results by taking a proactive long-term view of business goals and objectives.
• Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.
• Ability to lead multiple and shifting priorities in a fast-paced environment.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Demonstrated ability to value diverse opinions and ideas.

Education & Experience

• Bachelor's degree with Master's preferred in a related discipline or JD preferred, or equivalent experience.
• Typically, a minimum of 10 years related work experience such as claims or legal experience with proven track record of success.
• Latent injury and/or high severity general liability claims experience strongly preferred.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Skilled negotiator.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]