Consultant, Workforce Planning

National Australia Bank; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Join a leading bank as a Consultant in Workforce Planning. This role involves collaborating with leadership to enhance workforce strategies, analyzing customer traffic trends, and developing insights for operational excellence. A commitment to diversity and inclusion is central to our workplace culture.

Qualifications

• Proven experience in workforce planning, ideally in a Retail environment.
• Strong analytical skills and problem-solving ability.
• Excellent communication and stakeholder management skills.

Responsibilities

• Collaborate with leadership to manage workforce planning activities.
• Design and optimize capacity models based on business needs.
• Develop and maintain workforce management models and insights.

Skills

Analytical skills

Problem-solving skills

Stakeholder management

Communication skills

Education

Experience in workforce planning

Understanding of Retail operations

Tools

Excel

Aspect WFM

Job description

• Build long-term relationships by understanding and adapting to changing customer needs
• You will be tasked to find the simple solutions when things are complex or don't make sense.
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Consultant, Workforce Planning, you will join the Retail Workforce Planning team that’s doubling down making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Collaborating with the Retail Leadership team and manage workforce planning activities including, but not limited to, forward view for long- and medium-term planning, analysing historical foot traffic trends and financial year planning
• Build relationships and identify opportunities to embed and elevate foundational skills and tools, which will in turn enable leaders to strive for high performing teams
• Design and optimise capacity models for Branches based on business needs, growth, seasonality & foot traffic patterns
• Develop and maintain workforce management models, insight reporting (Aspect WFM) and support business strategic deliverables
• Partner with Retail, People & Culture, Finance and Analytics teams to align Workforce Planning with business goals

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• Proven experience working in workforce planning, forecasting or capacity planning, ideally in a Retail or multi-site environment
• Strong analytical and problem-solving skills, with experience using tools like Excel & Aspect WFM, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
• Solid understanding of Retail operations, scheduling dynamics and customer service
• Excellent communication and stakeholder management skills
• Proactive mindset with the ability to work independently and drive results
• Strong commercial acumen and banking and financial services knowledge.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.