Consultant, Solution Deployment Upgrade Delivery

Becton Dickinson; San Diego (CA); On-site; USD 92,000 - 146,000; Full time

Job summary

Becton, Dickinson and Company (BD) is seeking an Upgrade Delivery Consultant to lead the upgrade of Medication Management Systems with extensive customer interaction at the Director/Key Stakeholder level.

Responsibilities include gathering customer requirements, documenting best practices, and ensuring successful Go-Lives while collaborating with BD teams. Travel is required; on-site with flexibility for home-based work as needed.

Qualifications

• Associates degree preferred or equivalent education and work experience.
• Expertise in HIS/PIS systems and pharmacy/nursing workflow.
• Three+ years in healthcare with technical (systems) involvement.
• Experience with integrated delivery networks/large health systems required.

Responsibilities

• Upgrade delivery of Medication Management Systems with strong customer interaction.
• Define best practices, design decisions and policies for upgrades.
• Ensure timely upgrade Go-Lives and customer satisfaction.
• Collaborate across cross-functional project teams and customer teams.
• Mentor consultants and contribute to team capability development.

Skills

HIS/PIS systems

Pharmacy workflow

Healthcare IT experience

Education

Associate degree or equivalent

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Upgrade Delivery Consultant is experienced with the upgrade of Medication Management Systems. This involves extensive customer interaction and relationship development at the Director/Key Stakeholder level. In addition, the Consultant guides the upgrade process through demonstrated expertise of clinical and technical processes of Medication Management Systems. The effective Consultant must be able to clearly communicate, thoroughly document and demonstrate product upgrade competency. This also involves working with the customer by gathering customer requirements, defining best practices, design decisions and policy and procedures consulting. The Consultant effectively performs the required tasks to ensure timely upgrade Go-Lives and customer satisfaction. The Consultant must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within Medication Systems and customer teams.

Accountabilities

• Demonstrates expert knowledge of pharmacy/clinical workflow processes, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory ranging.
• Serves as a customer advocate by identifying risks, issues, and opportunities for proactive improvement.
• Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and best practice considerations and health system standardization.
• Identifies opportunities to improve customer upgrade experiences, efficiency, and consistency.
• Shares lessons learned and field feedback to support continuous improvement initiative.
• Supports knowledge transfer and onboarding activities to strengthen team competency.
• Promotes and follows standardized delivery methodologies and operational consistency across upgrade engagements.
• Serves as a customer advocate by identifying risks, issues, and opportunities for proactive improvement.
• Mentors consultants and contributes to development of team capabilities and organizational knowledge.
• Compliant with all relevant BD policies, procedures, administrative tasks, and applicable regulatory requirements.
• Ensure all role-related project records are accurate and up to date.
• Fosters strong relationships with sales and service teams supporting pre-sale and post upgrade transitions.
• Possesses a growth mindset, actively seeking feedback to reflect on own performance.
• Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership.

Qualifications

Associates degree preferred or equivalent education and work experience. Expertise in HIS/PIS systems and pharmacy and nursing workflow. Three or more years in healthcare environment with technical (systems) involvement and computerized system applications. Experience with integrated delivery networks/large health systems required.

Preferred Certifications

• RPh
• Pharmacy Technician

Physical and Logistical Requirements

Must be able to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending and lifting. Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old. Must meet BD’s auto safety standards. Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions.

• Hepatitis B
• Influenza (current year)
• MMR (mumps, measles, rubella)
• Varicella (chicken pox) Annual TB/PPD (skin test)
• Tetanus/Diphtheria/Pertussis

Ability to work independently from home office Home based position with travel. Travel may range from 25 - 75%, overnight travel. Position requires flexible working hours, including some nights and weekends.

Work Schedule & Location

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Equal Opportunity Statement

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills

Required Skills Optional Skills . Primary Work Location USA CA - San Diego Bldg A&B Additional Locations Work Shift

Total Rewards & Salary

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You". Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information $91,500.00 - $146,300.00 USD Annual

We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on.

We are the makers of possible. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.