Sr. Consultant, Solution Deployment Upgrade Delivery

Becton Dickinson; Chicago (IL); Hybrid; USD 115,000 - 184,000; Full time

Job summary

Becton, Dickinson and Company is seeking an Upgrade Delivery Sr. Consultant to lead the upgrade of Medication Management Systems with extensive customer interaction and cross-functional collaboration.

The role requires deep knowledge of pharmacy workflows, hospital systems, and complex upgrade planning, including travel up to 75%. A Bachelors degree and 8+ years in healthcare tech are expected.

Qualifications

• Bachelors degree preferred or equivalent education and work experience.
• Expertise in HIS/PIS systems and pharmacy and nursing workflow.
• Eight or more years in healthcare environment with technical (systems) involvement.
• Experience with integrated delivery networks/large health systems required.

Responsibilities

• Demonstrates expert knowledge of pharmacy/clinical workflow processes and system integration.
• Lead strategic upgrade delivery initiatives to improve outcomes and efficiency.
• Develops upgrade tools, frameworks, and methodologies.
• Provides SME for new release readiness and high-risk engagements.
• Mentors consultants and fosters team capability.

Skills

Pharmacy workflow

Hospital systems

Interface validation

Active directory

Education

Bachelors degree

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Upgrade Delivery Sr. Consultant is experienced with the upgrade of Medication Management Systems. This involves extensive customer interaction and relationship development at the Director/Key Stakeholder level. In addition, the Sr. Consultant guides the upgrade process through demonstrated expertise of clinical and technical processes of Medication Management Systems. The effective Sr. Consultant must be able to clearly communicate, thoroughly document and demonstrate product upgrade competency. This also involves working with the customer by gathering customer requirements, defining best practices, design decisions and policy and procedures consulting. The Sr. Consultant effectively performs the required tasks to ensure timely upgrade Go-Lives and customer satisfaction. The Sr. Consultant must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within Medication Systems and customer teams.

Accountabilities

• Demonstrates expert knowledge of pharmacy/clinical workflow processes, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory ranging.
• Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and best practice considerations and health system standardization.
• Identify and Lead strategic upgrade delivery initiatives that improve customer outcomes, efficiency, and scalability.
• Develops and enhances upgrade tools, frameworks, and methodologies used across the organization.
• Provides subject matter expertise for new release readiness, complex upgrade planning, and high-risk engagements.
• Drives continuous improvement efforts through analysis of delivery trends, customer feedback, and operational metrics.
• Mentors consultants and contributes to development of team capabilities and organizational knowledge.
• Partners with leadership to identify opportunities to improve delivery efficiency, customer health, and business outcomes.
• Promotes and follows standardized delivery methodologies and operational consistency across upgrade engagements.
• Compliant with all relevant BD policies, procedures, administrative tasks, and applicable regulatory requirements.
• Ensure all role-related project records are accurate and up to date Fosters strong relationships with sales and service teams supporting pre-sale and post upgrade transitions.
• Possesses a growth mindset, actively seeking feedback to reflect on own performance.
• Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership.

Qualifications

• Bachelors degree preferred or equivalent education and work experience.
• Expertise in HIS/PIS systems and pharmacy and nursing workflow.
• Eight or more years in healthcare environment with technical (systems) involvement and computerized system applications.
• Experience with integrated delivery networks/large health systems required.

Preferred Certifications

• RPh, Pharmacy Technician

Physical Requirements

• Must be able to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending and lifting.

Driving Requirements

• Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old. Must meet BD’s auto safety standards.

Immunization Requirements

• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

Work Arrangements & Hours

• Ability to work independently from home office. Home based position with travel.
• Travel may range from 25 - 75%, overnight travel.
• Position requires flexible working hours, including some nights and weekends.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Primary Work Location USA CA - San Diego Bldg A&B Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on your career site under \"Our Commitment to You.\" Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information $115,000.00 - $183,900.00 USD Annual

We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together.

We are the makers of possible.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer.

We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Becton, Dickinson and Company is an Equal Opportunity Employer.

We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.