Consultant - Site Solutions

Veeva Systems, Inc.; Madison (WI); Remote; USD 70,000 - 140,000; Full time

Job summary

Join a mission-driven organization that is transforming the life sciences industry. As a Consultant/Senior Consultant, you will play a pivotal role in implementing innovative solutions that enhance customer success. This remote position offers the flexibility to work from anywhere, allowing you to thrive in your ideal environment. You will lead the implementation of SiteVault, engage with key stakeholders, and ensure long-term customer satisfaction. With a focus on collaboration and proactive engagement, this role is perfect for those passionate about making a positive impact in healthcare. If you're ready to contribute to a pioneering company, this opportunity is for you.

Benefits

Medical, dental, and vision insurance

Flexible PTO

Company paid holidays

Retirement programs

1% charitable giving program

Qualifications

• 3+ years in enterprise software implementation in life sciences or healthcare.
• Customer-facing consulting experience with strong relationship-building skills.

Responsibilities

• Implement SiteVault eISF and CTMS, aligning with customer goals.
• Build strong relationships with customer decision-makers and support renewals.

Skills

Enterprise Software Implementation

Customer Relationship Management

Consulting Experience

Problem Solving

Communication Skills

Tools

HubSpot

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, the leader in the Industry Cloud for Life Sciences, is seeking to hire a Consultant/Senior Consultant for our Site Solutions Professional Services team. In this role, you’ll help implement SiteVault, a solution focused on clinical research sites, and play a key part in ensuring customers' long-term success. You will act as the main point of contact between Veeva and key customer stakeholders, driving collaboration, managing escalations, and demonstrating value through proactive engagement.

As a Consultant/Senior Consultant, you'll be responsible for implementing site-focused applications and managing long-term customer relationships. Ideal candidates will have consulting experience or customer success experience leading the design and deployment of innovative software solutions within the Life Sciences or Healthcare sectors.

Opportunities are available within the United States for this role, which is a remote position with a strong preference for Eastern or Central Time Zone. If a candidate is near an airport and able to meet travel requirements, there is no work location requirement. Qualified U.S.-based candidates are encouraged to apply.

What You’ll Do

• Lead the charge in implementing SiteVault eISF and CTMS, ensuring alignment with customer goals and sales expectations.
• Understand customer goals and build strong relationships by regularly engaging with customer decision-makers.
• Help support renewal efforts, engage with potential renewals, and guide them through the process.
• Help create and maintain an automated onboarding experience for our customers using the free version of SiteVault, and provide light-touch support through HubSpot.
• Lead year-end reviews to discuss progress, gather insights, and kickstart renewal conversations.
• Provide valuable feedback to the product team, informing them of customer needs and industry trends.

Requirements

• 3+ years of experience in enterprise software implementation in the life sciences, healthcare, or relevant fields.
• Based in North America
• Customer-facing consulting experience delivering workshop material, developing meaningful customer relationships, and gathering requirements with business and system stakeholders.
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to roll up your sleeves.
• Typical travel is 10%, but can be up to 20%

Nice to Have

• SaaS/cloud experience in the management of site CTMS or eISF systems
• Clinical research experience at a site
• Experience using HubSpot

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $70,000 - $140,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].