Consultant - Site Solutions

Veeva Systems, Inc.; Boston (MA); Remote; USD 70,000 - 140,000; Full time

Job summary

An innovative firm is looking for a Consultant/Senior Consultant to join their Site Solutions Professional Services team. In this role, you'll implement cutting-edge solutions for clinical research sites, ensuring customer success and satisfaction. With a focus on collaboration and proactive engagement, you'll be the key liaison between clients and the company. This remote position offers flexibility and the chance to work with a pioneering organization that values its employees and customers alike. If you have a passion for technology in the life sciences sector, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible PTO

Company Paid Holidays

1% Charitable Giving Program

Qualifications

• 3+ years of experience in consulting or customer success roles.
• Experience in implementing software solutions in life sciences.

Responsibilities

• Lead implementation of SiteVault eISF and CTMS for clients.
• Build strong relationships with customer decision-makers.

Skills

Consulting Experience

Customer Success

Enterprise Software Implementation

Relationship Management

Problem Solving

Education

Bachelor's Degree

Relevant Certifications

Tools

HubSpot

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Veeva Systems, the leader in the Industry Cloud for Life Sciences, is seeking to hire a Consultant/Senior Consultant for our Site Solutions Professional Services team. In this role, you’ll help implement SiteVault, a solution focused on clinical research sites, and play a key part in ensuring customers' long-term success. You will act as the main point of contact between Veeva and key customer stakeholders, driving collaboration, managing escalations, and demonstrating value through proactive engagement.

As a Consultant/Senior Consultant, you'll be responsible for implementing site-focused applications and managing long-term customer relationships. Ideal candidates will have consulting experience or customer success experience leading the design and deployment of innovative software solutions within the Life Sciences or Healthcare sectors.

Opportunities are available within the United States for this role, which is a remote position with a strong preference for Eastern or Central Time Zone. If a candidate is near an airport and able to meet travel requirements, there is no work location requirement. Qualified U.S.-based candidates are encouraged to apply.

What You’ll Do

1. Lead the charge in implementing SiteVault eISF and CTMS, ensuring alignment with customer goals and sales expectations.
2. Understand customer goals and build strong relationships by regularly engaging with customer decision-makers.
3. Help support renewal efforts, engage with potential renewals, and guide them through the process.
4. Help create and maintain an automated onboarding experience for our customers using the free version of SiteVault, and provide light-touch support through HubSpot.
5. Lead year-end reviews to discuss progress, gather insights, and kickstart renewal conversations.
6. Provide valuable feedback to the product team, informing them of customer needs and industry trends.

Requirements

1. 3+ years of experience in enterprise software implementation in the life sciences, healthcare, or relevant fields.
2. Based in North America
3. Customer-facing consulting experience delivering workshop material, developing meaningful customer relationships, and gathering requirements with business and system stakeholders.
4. Ability to act with speed to understand requirements, create corresponding solutions, and willingness to roll up your sleeves.
5. Typical travel is 10%, but can be up to 20%

Nice to Have

1. SaaS/cloud experience in the management of site CTMS or eISF systems
2. Clinical research experience at a site
3. Experience using HubSpot
4. Medical, dental, vision, and basic life insurance
5. Flexible PTO and company paid holidays
6. 1% charitable giving program

Compensation

1. Base pay: $70,000 - $140,000
2. The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”