Consultant, Pharmacy Auditor

Gallagher; Richmond (VA); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher Benefit Services seeks a Pharmacy Auditor to join its Pharmacy Audit Team. You will lead Prescription Drug Claim audits, validate data against contracts and plan specs, and coordinate with PBMs and clients to ensure accuracy and timeliness.

Role requires 5+ years of experience, PBM process knowledge, and strong data analytics skills using Excel, SQL, Tableau, and Power BI. Occasional travel may be required.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience.
• Proven experience in managing client relationships and delivering high-quality client services.
• Strong background in pharmacy benefit management (PBM) processes and systems.
• Extensive experience with data analysis tools (e.g., Excel, SQL, Tableau, Power BI).

Responsibilities

• Project management of Prescription Drug Claim Audits from implementation through closure.
• Manage and perform audits of prescription drug claim payment data to validate conformance with contractual requirements and plan specifications as assigned.
• Review and evaluate Administrative Services Agreement between the employer and PBM.
• Work with dedicated data analytics team to define and translate plan provisions for testing purposes, ensuring that scope aligns with the statement of work and client commitments.
• Complete the contract summary, or assist with completion of contract summaries, as assigned.
• Evaluate the results of the initial claim data tests and determine valid audit samples for review and response by the PBM.
• Prepare PBM communications regarding test results, response expectations, and clarifications to questions.
• Work collaboratively with PBM to resolve exceptions, review supporting documentation, and make final claim error determination.
• Ensure audit timeline is adhered to and deliver a high level of service to clients.
• Perform Manufacturer Rebate audits as assigned. (Occasional travel to the PBM is required; 10-20% travel possible.)
• Prepare and present detailed audit reports which clearly articulate audit findings and recommendations to PBM and client.
• Maintain audit project work papers to support audit findings.
• Work collaboratively within the audit team, as well as with internal and external customers.
• Participate in team meetings, conference calls, Microsoft Teams meetings, etc. remotely with PBMs, clients, and audit team as necessary.
• Assist with claims data analysis and quality assurance as requested.
• Interact directly with clients and respond to client requests. Develop strong relationships with clients.
• Assist in supporting other auditors, Directors, and Practice Leader as requested.
• Perform special projects or assignments, as instructed by Director.

Skills

Client relations

PBM processes

Data analytics

Excel

SQL

Tableau

Power BI

Education

University degree

Healthcare Administration

Data Analytics

Job description

Introduction

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How You'll Make an Impact

The Pharmacy Auditor is an integral part of the Pharmacy Audit Team and is responsible for performing and supporting Prescription Drug Claim Audits (claims, rebates, operational, Medicare, pre/post-implementation, etc.) to validate that the coverage of a prescription drug claim, and the payment of such claim, comply with the contractual, regulatory, and custom plan guidelines. Additionally, certain audits validate the proper reimbursement of prescription rebates from a Pharmacy Benefits Manager (PBM) to a client per the contractual arrangement. This position is client facing and requires an individual who can effectively manage client expectations as well as the ability to manage multiple projects without compromising accuracy or timeliness.

• Project management of Prescription Drug Claim Audits from implementation through closure.
• Manage and perform audits of prescription drug claim payment data to validate conformance with contractual requirements and plan specifications as assigned.
• Review and evaluate Administrative Services Agreement between the employer and PBM.
• Work with dedicated data analytics team to define and translate plan provisions for testing purposes, ensuring that scope aligns with the statement of work and client commitments. Review client-specific documentation, Summary Plan Description(s), and other documentation such as copay grids, plan literals, set-up grids, etc., to develop the audit test filters.
• Complete the contract summary, or assist with completion of contract summaries, as assigned.
• Evaluate the results of the initial claim data tests and determine valid audit samples for review and response by the PBM.
• Prepare PBM communications regarding test results, response expectations, and clarifications to questions.
• Work collaboratively with PBM to resolve exceptions, review supporting documentation, and make final claim error determination.
• Ensure audit timeline is adhered to and deliver a high level of service to clients.
• Perform Manufacturer Rebate audits as assigned. (Occasional travel to the PBM is required; 10-20% travel possible.)
• Prepare and present detailed audit reports which clearly articulate audit findings and recommendations to PBM and client.
• Maintain audit project work papers to support audit findings.
• Work collaboratively within the audit team, as well as with internal and external customers.
• Participate in team meetings, conference calls, Microsoft Teams meetings, etc. remotely with PBMs, clients, and audit team as necessary.
• Assist with claims data analysis and quality assurance as requested.
• Interact directly with clients and respond to client requests. Develop strong relationships with clients.
• Assist in supporting other auditors, Directors, and Practice Leader as requested.
• Perform special projects or assignments, as instructed by Director.

About You

Required

• Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience.
• Proven experience in managing client relationships and delivering high-quality client services.
• Strong background in pharmacy benefit management (PBM) processes and systems.
• Extensive experience with data analysis tools (e.g., Excel, SQL, Tableau, Power BI).

Preferred

• Degree in Healthcare Administration, Business, Data Analytics, or a related field.
• Advanced analytical and problem-solving skills with the ability to interpret complex data sets.
• Exceptional written and verbal communication skills, with the ability to present findings and recommendations to senior stakeholders.
• Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data visualization tools.

Work Traits

• Demonstrates in-depth knowledge of pharmacy operations, billing practices, and regulatory requirements.
• Strong leadership and mentoring skills, with the ability to inspire and develop team members.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)