Consultant (EHB - Client Service)

Helios HR; Bethesda (MD); On-site; USD 119,000 - 160,000; Full time

Benefits offered by this job

PTO and paid holidays

401(k) with match

Discount programs

Health and wellness programs

Job summary

NFP, an Aon company, is seeking a strategic Employee Benefits leader to oversee a book of business while driving client satisfaction and long-term partnerships in the Bethesda, MD area.

You will partner with producers, leadership, carriers, and internal teams to deliver innovative benefits solutions, mentor a team of consultants, and ensure service excellence with operational efficiency.

Qualifications

• Deep knowledge of employee benefits and evolving industry trends.
• Excellent communication, presentation, and consultative leadership.
• Self-starter; able to manage priorities and deadlines.
• Proven ability to coach and develop high-performing teams.
• Strong relationship management and client advisory skills.
• Analytical and strategic problem-solving capabilities.
• Excellent organizational and project management.
• Proficient in Excel and PowerPoint.

Responsibilities

• Lead a portfolio of employee benefits clients and strategy.
• Maintain relationships to drive retention and expand services.
• Partner with producers and executives to ensure client satisfaction.
• Provide guidance on benefits solutions, trends, and regulatory developments.
• Mentor and develop consulting team; set goals and manage performance.
• Collaborate with shared services to deliver efficient client solutions.
• Lead negotiations with carriers and vendors.
• Share best practices across markets.

Skills

Benefits expertise

Client advisory

Leadership

Relationship management

Analytical thinking

Project management

Excel

PowerPoint

Education

BA/BS preferred

5+ years industry experience

5+ years employee benefits consulting

Tools

Excel

PowerPoint

Job description

Our client, NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach. Learn more at NFP.com.

Summary

We are seeking a strategic and client-focused Employee Benefits leader to oversee a book of business while driving client satisfaction, retention, and long-term client success. This role serves as a trusted advisor to clients, partnering closely with producers, leadership, carriers, and internal teams to deliver exceptional service and innovative benefits solutions.

The ideal candidate is a strong relationship builder with deep employee benefits expertise, proven leadership experience, and a track record of developing high-performing teams. This individual will balance client consulting, strategic account management, and team leadership responsibilities while fostering a collaborative culture focused on service excellence, operational efficiency, and enduring client partnerships.

Client Leadership & Strategic Consulting

• Serve as the lead consultant and trusted advisor for a portfolio of employee benefits clients.
• Develop and maintain strong client relationships that drive retention while identifying opportunities to expand services and deliver additional value where appropriate.
• Partner with producers and executive sponsors to ensure an exceptional client experience and long-term client satisfaction.
• Provide strategic guidance on employee benefits solutions, market trends, regulatory developments, and emerging industry practices.
• Act as a key escalation point for complex client issues and service needs.
• Maintain strong carrier and vendor relationships and lead negotiations as necessary to support client objectives.
• Review client portfolios regularly to identify strategic opportunities, emerging needs, and at-risk accounts, partnering with leadership to develop appropriate client strategies.
• Leverage NFP regional and national resources, tools, and subject matter experts to deliver best-in‑class solutions and client outcomes.
• Serve as a strategic advisor by bringing forward innovative solutions, industry insights, and emerging benefits strategies.
• Partner with producers and Growth Leaders to support client relationship strategies and identify opportunities to deliver additional value to clients.
• Lead, mentor, and develop a team of consultants through coaching, goal setting, and ongoing career development.
• Establish clear roles, responsibilities, and performance expectations for team members.
• Manage team workloads and resources to ensure consistent, high-quality service delivery.
• Serve as a subject matter expert and escalation resource for consulting team members.
• Foster a culture of collaboration, trust, accountability, and continuous improvement.
• Support talent acquisition efforts, including interviewing, hiring, and onboarding new team members.

Operational Excellence & Collaboration

• Ensure adherence to NFP policies, procedures, service standards, and client commitments.
• Collaborate with shared services teams to deliver client solutions efficiently and effectively.
• Communicate regularly with team members and leadership regarding client needs, business priorities, and operational initiatives.
• Share best practices across the local market, region, and national organization to promote consistency and innovation.

Knowledge, Skills & Abilities

• Deep knowledge of employee benefits and a passion for the industry and its evolution.
• Strong communication, presentation, and consultative leadership skills.
• Self-starter with the ability to manage priorities, deadlines, and outcomes effectively.
• Proven leader with the ability to develop, coach, and motivate high-performing teams.
• Strong relationship management, consultative communication, and client advisory skills.
• Analytical and strategic problem-solving abilities.
• Exceptional organizational and project management skills.
• Proficiency in Excel and PowerPoint.

Education & Experience

• BA/BS preferred.
• 5+ years of industry experience.
• 5+ years of employee benefits consulting experience preferred.
• Demonstrated success managing complex client relationships and leading consulting teams.
• Experience serving as a trusted advisor to clients and partnering across multiple stakeholders to deliver strategic benefits solutions.

What We Offer

We're proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more.

Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

BASE SALARY RANGE: $119,100 - $160,000

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.