Consultant, Data Engineer (CMDB Engineer)

Ohiox; Columbus (OH); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Nationwide is seeking a Data Engineer to enhance its Technology Inventory Services team. The ideal candidate will work on data governance and analytics, ensuring accurate configuration items management in ServiceNow CMDB. The role demands collaboration with various teams and leading data initiatives, requiring strong data management skills and ITSM knowledge. With a focus on innovation, Nationwide offers flexible working arrangements and comprehensive benefits.

Benefits

Comprehensive health benefits

401(k) and pension plans

Paid time off and holidays

Qualifications

• 5-8 years experience in data analytics and modeling.
• Solid understanding of ITIL concepts (v3 or v4).
• Strong knowledge of ITSM, CMDB, ITOM Visibility.

Responsibilities

• Developing CMDB Strategy, Design, and Operations.
• Managing ServiceNow ITOM Discovery and Service Mapping.
• Visualizing and presenting data insights.

Skills

Data analytics

Data modeling

Data visualization

Configuration Management

ITSM configuration management

Education

Computer Science degree or related field

Tools

SQL

Python

Spark

ServiceNow

Job description

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role can be filled in Columbus, Ohio, Des Moines, Iowa, Scottsdale, Arizona, or remotely. If working from an office, this role will follow a hybrid schedule, coming into the office on Tuesdays and Thursdays.

The Consultant, Data Engineer for Technology Inventory Services reports to the Manager of the Technology Inventory Services team. This position is part of the Technology Inventory Services (TIS) team, responsible for Data Governance, Data Engineering, CMDB, and IT Asset Strategy related to Nationwide’s technology inventory. TIS defines standards and best practices for Nationwide’s Configuration Management Database (CMDB).

This role ensures the accuracy and completeness of configuration items in ServiceNow CMDB. Responsibilities include Configuration Management, ITOM Discovery, Service Mapping, and Operations—focusing on maturation, data analytics, data modeling, data visualization, and leading Core Operational Groups (COGs). The role will also manage the CMDB in ServiceNow, addressing strategic challenges from Nationwide’s 27 Business Units to ensure the CMDB meets their needs while adhering to standards and best practices.

Ideal candidates will have a passion for data, a broad understanding of business applications and processes, infrastructure, IT Service Management (ITSM) configuration management, and knowledge of ITOM Visibility and Service Mapping. The role involves partnering with various Technology Product Owners, Engineers, Security & Infrastructure, Enterprise Data Office, and Business Solution Areas. Collaboration with ITSM processes such as Change, Release, Incident, and Problem Management is also essential.

Candidates should have (or quickly acquire) familiarity with Nationwide’s Technology Run Processes (ITSM/ITIL), operating procedures, and tools like ServiceNow.

Key responsibilities include:

• Developing CMDB Strategy, Design, and Operations
• Managing ServiceNow ITOM Discovery and Service Mapping
• Utilizing Data for Decision-Making
• Data Stewardship
• Visualizing and presenting data insights

The candidate must be a pragmatic professional capable of collaborating across all organizational levels, comfortable presenting to leadership and technical staff. Strong knowledge of ServiceNow, CMDB, ITSM/ITIL, and ITOM is required. Exposure to application management and infrastructure technology is preferred.

Qualifications include:

• 5-8 years of experience in large-scale, mixed-platform environments with focus on data analytics and modeling
• Solid understanding of ITIL concepts (v3 or v4, certifications preferred)
• Expertise in ITSM, CMDB, ITOM Visibility, and Service Mapping
• Strong data knowledge, including data flow, structure, and architecture
• Leadership in strategy, processes, and operations in complex IT environments
• Experience delivering configuration/asset information emphasizing data quality and management
• Ability to educate technical teams on best practices
• Organizational agility and ability to present data to executives

Compensation Grade: G5

#LI-AC1

Job Summary:

Nationwide’s data solutions focus on security, reliability, and efficiency, supporting our mission to provide extraordinary care. We foster an agile, collaborative culture that leverages data analysis, governance, engineering, automation, and machine learning to produce targeted solutions. If you’re driven to be part of a data-enabled future, we want to hear from you.

As a Data Engineer, you will acquire, curate, and publish data for analytical and operational use, ensuring a single source of truth for all data consumers. You will work with technologies spanning big data, relational and SQL databases, unstructured data, and programming languages.

Key Responsibilities:

• Analyzing data requirements and designing data products
• Creating data models, flows, and building data blocks for reporting, feeds, dashboards, and research
• Translating business stories into technical work estimates
• Developing access methods for structured and unstructured data
• Building data cleansing, standardization routines, and monitoring data quality
• Facilitating large-scale data processing using cloud technologies like Azure and AWS
• Collaborating on CI/CD best practices
• Implementing data quality monitoring systems
• Developing scalable data pipelines and APIs
• Writing data tests and automating quality checks
• Managing code with Git and participating in team tasks for data analysis and architecture

Reporting to the Director or AVP Data Leader, the role requires a background in computer science, MIS, statistics, or related fields, with 5-8 years of relevant experience. Skills in SQL, R, Python, Spark, UNIX Shell scripting, and problem-solving are essential. The role emphasizes leadership, influence, and communication skills.

Nationwide offers comprehensive benefits, including health, life insurance, paid time off, holidays, 401(k), pension, and more. The position is exempt, in a normal office environment, with potential for early application submission before the deadline of 07/04/2025.

Nationwide is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment and provide equal employment opportunities regardless of protected characteristics.