Consultant, Data Engineer (CMDB Engineer)

Nationwide Insurance; Columbus (OH); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading company in the insurance sector is seeking a Consultant, Data Engineer to join their Technology Inventory Services team. This role focuses on managing and governing Nationwide's Configuration Management Database (CMDB) while collaborating with various departments to optimize data processes and ensure high-quality data delivery. The ideal candidate will have broad experience in data analytics, ITIL processes, and cloud technologies, contributing to a data-driven culture focused on innovation and continuous improvement.

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Company-paid pension plan

Qualifications

• 5-8 years of experience in data engineering and analytics.
• Strong understanding of ITIL processes and data management standards.
• Experience with cloud technologies (AWS, Azure) and ServiceNow.

Responsibilities

• Develop and maintain data pipelines for real-time and batch processes.
• Consult on complex data product projects and implement data strategies.
• Ensure data quality and availability for business processes.

Skills

Data Governance

Data Modeling

Data Visualization

API Integrations

Cloud Technologies

ITIL

ServiceNow

Education

Undergraduate studies in computer science or related field

Tools

ServiceNow

JIRA

AWS

Azure

Job description

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role can be filled in Columbus, Ohio, Des Moines, Iowa, Scottsdale, Arizona and current remote associates will also be considered. If by an office location, this role will be a hybrid schedule coming into the office on Tuesdays and Thursdays.

The Consultant, Data Engineer for Technology Inventory Services will report to the Manager of Technology Inventory Services team. This position will be a member of the Technology Inventory Services (TIS) team that is accountable for Data Governance, Data Engineering, CMDB and IT Asset Strategy as it relates to Nationwide technology inventory. TIS owns the definition of standards and best practices as it relates to Nationwide’s Configuration Management Database (CMDB).

This role will be accountable for executing on the ServiceNow CMDB accuracy and completeness of configuration items. This role has blended responsibilities across Configuration Management, ITOM Discovery, Service Mapping, and Operations – accountable for maturation, data analytics, data modeling, data visualization, leading Core Operational Groups (COGs). In addition, this role will assist Nationwide in managing the CMDB in ServiceNow and taking on strategic challenges from our 27 unique Business Units to ensure the CMDB meets their needs while adhering to established CMDB standards and best practices.

We are seeking a highly qualified candidate with a passion for data along with a broad understanding of business applications and processes; underlying Infrastructure and its criticality; deep knowledge and experience in IT Service Management Configuration Management; and an understanding around ITOM Visibility and Service Mapping. This role will interface and partner closely with many Nationwide Technology Product Owners, and Engineers across Security & Infrastructure (S&I), Enterprise Data Office (EDO), and various Business Solution Areas (BSA). It will also partner closely with other ITSM services: Change, Release, Incident, and Problem Management processes and leadership.

This individual needs to possess (or have the background that will facilitate a rapid uptake of) a working level familiarity with the Nationwide Technology Run Processes (ITSM/ITIL), operating procedures, and tools such as ServiceNow.

This individual will play a key role in designing, defining, and executing the following:

• CMDB Strategy, Design, Operation

• ServiceNow – ITOM Discovery, Service Mapping

• Data Driven Decisioning

• Data Stewardship

• Visualize and present data findings

The position demands an individual who is an accomplished pragmatic professional, able to collaborate and interact with all levels of the organization in a professional, diplomatic, and consultative manner. Comfortable presenting to leadership (Risk Management Leaders, BSA Leaders, and Infrastructure Senior Leaders) as well as organization agility/ability to interact with infrastructure engineers, architects, and other technicians. Strong understanding of ServiceNow, CMDB, ITSM/ITIL, ITOM Visibility are musts. Exposure and understanding of application management, and infrastructure technology preferred.

The right candidate will have a broad technology and business process understanding; process and operational experience in developing, governing, and executing effective methodologies such as frameworks, policies, procedures, and operations. Capable of quickly adapting to challenges and changing environments. Passionate about continuous improvement, innovation, and delivering solutions.

The ideal candidate will have:

• 5-8 years of diverse experience in a large scale mixed-platform organization with focus on technology, data analytics, data modeling

• A solid understanding of ITIL concepts and processes (ITIL v3 or v4 and/or advanced ITIL certifications are preferred)

• In-depth knowledge of IT Service Management with special focus on CMDB, ITOM Visibility, Service Mapping, APM data structure, design, end-to-end operations

• Showcases strong Data knowledge, being able to articulate various aspects of how data flows, is structured, architected, etc.

• Demonstrates strong thought leadership and ability to advance strategies, processes, and operations in a complex IT environment

• Demonstrated the ability to deliver config/asset information through the lens of data capabilities such as data quality and data management

• The ability to educate technical teams and/or individuals on Nationwide’s best practices and/or processes

• Solid organizational agility skills – the ability to take complex sets of data and present it in a format consumable by a broad audience, including Level 6, 5, 4, 3, 2 executives

Compensation Grade: G5

#LI-AC1

Job Description Summary

Nationwide’s industry leading workforce is passionate about creating data solutions that are secure, reliable and efficient in support of our mission to provide extraordinary care. Nationwide embraces an agile work environment and collaborative culture through the understanding of business processes, relationship entities and requirements using data analysis, quality, visualization, governance, engineering, robotic process automation, and machine learning to produce targeted data solutions. If you have the drive and desire to be part of a future forward data enabled culture, we want to hear from you.

As a Data Engineer you’ll be responsible for acquiring, curating, and publishing data for analytical or operational uses. Data should be in a ready-to-use form that creates a single version of the truth across all data consumers, including business users, data scientists, and Technology. Ready-to-use data can be for both real time and batch data processes and may include unstructured data. Successful data engineers have the skills typically required for the full lifecycle software engineering development from translating requirements into design, development, testing, deployment, and production maintenance tasks. You’ll have the opportunity to work with various technologies from big data, relational and SQL databases, unstructured data technology, and programming languages.

Job Description

Key Responsibilities:

• Consults on complex data product projects by analyzing moderate to complex end to end data product requirements and existing business processes to lead in the design, development and implementation of data products.

• Responsible for producing data building blocks, data models, and data flows for varying client demands such as dimensional data, standard and ad hoc reporting, data feeds, dashboard reporting, and data science research & exploration.

• Translates business data stories into a technical story breakdown structure and work estimate so value and fit for a schedule or sprint.

• Creates business user access methods to structured and unstructured data by such techniques such as mapping data to a common data model, NLP, transforming data as necessary to satisfy business rules, AI, statistical computations and validation of data content.

• Builds data cleansing, imputation, and common data meaning and standardization routines from source systems by understanding business and source system data practices and by using data profiling and source data change monitoring, extraction, ingestion and curation data flows.

• Facilitates medium to large-scale data using cloud technologies – Azure and AWS (i.e. Redshift, S3, EC2, Data-pipeline and other big data technologies).

• Collaborates with enterprise DevSecOps team and other internal organizations on CI/CD best practices experience using JIRA, Jenkins, Confluence etc.

• Implements production processes and systems to monitor data quality, ensuring production data is always accurate and available for key stakeholders and business processes that depend on it.

• Develops and maintains scalable data pipelines for both streaming and batch requirements and builds out new API integrations to support continuing increases in data volume and complexity

• Writes and performs data unit/integration tests for data quality With input from a business requirements/story, creates and executes testing data and scripts to validate that quality and completeness criteria are satisfied. Can create automated testing programs and data that are re-usable for future code changes.

• Practices code management and integration with engineering Git principle and practice repositories.

• Participates as an expert and learner in team tasks for data analysis, architecture, application design, coding, and testing practices.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director or AVP Data Leader.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems, business, statistics, math, a related field or comparable experience and education strongly preferred. Graduate studies in business, statistics, math, computer science or a related field are a plus.

License/Certification/Designation: Certifications are not required but encouraged.

Experience: Five to eight years of relevant experience with data quality rules, data management organization/standards and practices. Solid experience with software development on large and/or concurrent projects. Experience in data warehousing, statistical analysis, data models, and queries. One to three years’ experience with developing compelling stories and distinctive visualizations. Insurance/financial services industry knowledge a plus.

Knowledge, Abilities and Skills: Data application and practices knowledge. Advanced skills with modern programming and scripting languages (e.g., SQL, R, Python, Spark, UNIX Shell scripting, Perl, or Ruby). Strong problem solving, oral and written communication skills. Ability to influence, build relationships, negotiate and present to senior leaders.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 07/04/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage,paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.