Consultant, Business Consulting (Middle Market Model Office)

Nationwide Insurance; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Join a dynamic team dedicated to transforming business processes and enhancing customer value. In this role, you will collaborate with leaders to develop innovative solutions that meet customer needs while managing risks and improving operational efficiency. Your expertise in problem-solving and communication will be essential as you navigate complex projects and facilitate training sessions. This position offers the opportunity to make a significant impact in a supportive environment that values knowledge and teamwork. If you're ready to take on challenges and drive meaningful change, we want to hear from you!

Qualifications

• 8+ years of experience in business transformation initiatives.
• Experience in planning, designing, and implementing processes.

Responsibilities

• Partner with leaders to transform businesses through strategic application.
• Lead business process analysis and organizational design.

Skills

Problem-solving

Communication skills

Analytical skills

Project management

Commercial lines experience

LEAN experience

Education

Undergraduate studies in relevant fields

Graduate studies

Job description

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Our mission is to ensure seamless integration of changes into the Middle Market operation, reducing operational risk to meet specialized customer needs. We are looking for someone with a keen interest in testing and resolving issues related to people, processes, and technology to be part of our Model Office Team. Main responsibilities include:

1. Collaboration: Work with directors and other leaders within MM and outside to select participants and align on scope and success measures.
2. Deliverables Creation: Develop project plans, processes, procedures, model office guides, presentations, logs, and impact assessments. Utilize support structures to test theories and measure success.
3. Training & Support: Host informal training, present progress to stakeholders, and host huddles. Perform testing or work 1:1 with MM associates to test.
4. Risk Management: Identify and escalate risks and issues.
5. Problem Solving: Identify creative solutions and workarounds to problems presented.
6. Conclusion Presentations: Summarize model office experiences, including change curve results, data, and recommendations.

Candidate Criteria:

• Self-starter with curiosity and problem-solving skills.
• Ability to thrive in ambiguous situations.
• Strong communication skills at both executive and associate levels.
• Strong analytical skills.
• Experience in commercial lines (5+ years).
• Experience in projects is a plus.
• Project management or LEAN experience is a plus.
• Must demonstrate grit and determination.

Compensation grade G3.

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Job Description Summary:

We are a versatile group of individuals working together to meet our customers’ needs. We value knowledge, strong business savvy, and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Consultant, you'll act independently or as a member of a team responsible for establishing a common understanding of the business environment in which a project must be defined, designed, created, deployed, used, and supported. You will participate in major process modeling, analysis, and design efforts providing business performance management, organizational design, and business risk management capabilities to formulate pragmatic, forward-facing, and impactful business transformation plans.

Job Responsibilities:

• Partner with senior leaders to transform their businesses through the strategic application of people, processes, and technology. Participate in planning by identifying complexities, dependencies, and duplications.
• Demonstrate expertise in leading business process analysis/design, organizational analysis, needs assessments, and cost/benefit analysis to align solutions with business strategies. Consult with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.
• Serve as process management contributor and consultant between business customers and systems for development and implementation of processes and procedures. Communicate effectively with customers, management, and external sources.
• Identify critical elements of business processes, define performance success criteria, and report on performance cohesively.
• Participate in analysis and design of organizational structures, roles, responsibilities, governance, staffing, and sourcing to support business goals and strategies. Contribute significantly to executing business unit-level change.
• Conduct and lead training on business, technological, societal, and environmental trends to support strategies for improving business performance.
• Evaluate new and existing products, procedures, and workflows related to business systems. Recommend appropriate systems enhancements based on technological developments and evolving business needs.
• Develop compelling business cases, including stakeholder input, to achieve business objectives. Assess and mitigate risks associated with current and target operating models.
• May provide leadership, training, and guidance for less experienced staff, assign responsibilities, monitor progress, and develop project plans.

Reporting Relationships: Reports to Director. This is an individual contributor role, with potential to lead projects or teams.

Skills and Experience:

Undergraduate studies in relevant fields preferred; graduate studies desirable. Over eight years of experience in planning, designing, and implementing business transformation initiatives, with extensive knowledge of process modeling, data management, and systems integration. Project management experience is preferred. Demonstrated knowledge of standards, methodologies, and frameworks in business process management and technology. Strong facilitation, organizational change, and communication skills. Ability to lead large or complex projects and deal with ambiguity.

Values: Demonstrates Nationwide Values regularly and consistently.

Job Conditions:

Exempt (not eligible for overtime). Normal office environment with possible extended hours and occasional travel.

We encourage early applications as the posting may close sooner if a suitable candidate is found.